Registered Nurse -Triage Call Center

Tryon Medical Partners; United States; Hybrid; USD 65,000 - 85,000; Full time

Job summary

Tryon Medical Partners in North Carolina is seeking a Registered Nurse for the Triage Call Center. This full-time role supports the Live Answer team at SouthPark and offers hybrid/remote work options.

You will work with physicians, nurses, and staff to triage medical inquiries, document calls, and process prescriptions while delivering high-quality patient care. Applicants should hold NC RN license, CPR cert, and have strong communication and computer skills; previous supervision experience is a

Qualifications

• RN licensed in North Carolina.
• Bachelor's degree preferred.
• CPR certification required (AHA/Red Cross).
• 3+ years of experience in a medical setting; supervisory experience preferred.
• Working knowledge of electronic health record systems; Athena preferred.
• Excellent customer service, computer, and communication skills.

Responsibilities

• Collaborate with physicians, MAs, nurses and patients to resolve medication and medical questions.
• Assess urgency of patient problems with clinicians.
• Record and maintain complete patient–physician communications.
• Handle high-volume phone calls and message retrieval.
• Submit new prescriptions and refills per physician orders.
• Serve as clinic resource on medical information and nursing care.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Computer skills

Education

RN license

Bachelor's degree (preferred)

CPR certification

Tools

Athena EHR

Job description

Registered Nurse - Triage Call Center

Job Summary:Manages and documents phone calls pertaining, medical inquiries (Triage) and medication refills.

(This is a full time position that will support the Live Answer team at SouthPark, with the possibility to work hybrid/remote)

Primary Job Responsibilities/Tasks may include, but not limited to:

• Working with physicians, MAs, nurses and patients to resolve questions concerning medications, health education, and medical advice within skill level and scope of practice.
• Working with physicians, nurses, medical assistants and patients to assess the urgency of patient problems.
• Recording and maintaining complete and accurate records of patient and physician communications regarding medical care.
• Possess ability to handle high volume phone call and retrieve messages.
• Submit electronically/fax new prescriptions and refilling prescriptions according to physician orders.
• Serve as a resource to clinic staff regarding medical information, patient assessment, and nursing management of illness.
• Other duties as assigned.

Education, Experience and Certifications:

• Graduate of an accredited school of professional nursing. Bachelor's degree is preferred.
• Must be licensed as a Registered Nurse with the State of North Carolina.
• CPR Certification through the American Heart Association or American Red Cross required.
• 3 or more years of experience in a medical setting with some supervisory experience is preferred.
• Must have a working knowledge of an electronic health record system; Athena preferred.
• Excellent customer service, computer, communication skills required.

Physical Requirements:

• Work consistently requires walking, standing, sitting, lifting, reaching, stooping, bending, pushing, and pulling.
• Must be able to lift and support weight of 35 pounds.
• Ability to concentrate on details.
• Use of computer for long periods of time.