Registered Nurse, Supervisor OP N PHX

City of Hope; Phoenix (AZ); Hybrid; USD 95,000 - 125,000; Full time

Job summary

City of Hope is seeking a Registered Nurse, Supervisor OP N PHX to lead the Outpatient Infusion team in Phoenix. The role drives efficient patient flow, ensures evidence-based practice, and collaborates with leadership to advance quality and safety in oncology care.

The supervisor will oversee Infusion RNs, Medical Assistants, and support staff, while aligning staffing and operations with organizational goals and KPIs.

Qualifications

• 3 years experience in Oncology Infusion setting.
• BSN required.
• Registered Nurse (Arizona) licensed.
• AHA Basic Life Support (BLS) on hire or before orientation completion.
• Oncology Nursing Society (ONS) Chemotherapy/Biotherapy administration card required.

Responsibilities

• Ensure efficient patient flow and a positive experience for patients and families.
• Lead and coordinate Infusion staff and other team members.
• Oversee the site’s Quality Program with the Director.
• Develop and execute department goals aligned with the organization.
• Coach and develop direct reports; monitor KPIs and performance.
• Manage staffing schedules with Lead RN and ensure adequate coverage.

Skills

Leadership

Critical thinking

Collaboration

Lean thinking

Communication

Education

BSN

Arizona RN license

Job description

Registered Nurse, Supervisor OP N PHX

About City of Hope, City of Hope's mission is to make hope a reality for all touched by cancer and diabetes. Founded in 1913, City of Hope has grown into one of the largest and most advanced cancer research and treatment organizations in the U.S., and one of the leading research centers for diabetes and other life-threatening illnesses. City of Hope research has been the basis for numerous breakthrough cancer medicines, as well as human synthetic insulin and monoclonal antibodies. With an independent, National Cancer Institute-designated comprehensive cancer center that is ranked top 5 in the nation for cancer care by U.S. News & World Report at its core, City of Hope’s uniquely integrated model spans cancer care, research and development, academics and training, and a broad philanthropy program that powers its work. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and cancer treatment centers and outpatient facilities in the Atlanta, Chicago and Phoenix areas.

The RN, Supervisor will lead the Medical Assistants, Admixture Infusion team’s and others as needed in the effort of providing clinical services at the Outpatient Care Centers. The Supervisor will plan, lead, and coordinate activities and staff to attain highest quality and safety standards while maintaining effective operational and staffing controls. The Supervisor will work collaboratively and alongside other clinical and administrative leaders to consult on clinical practice, equipment needs, nurse recruitment and training, and clinical care concerns. The Supervisor has oversight of Outpatient Care Center Infusion Registered Nurses, Medical Assistants and other assigned support employees, safety and patient care processes, as well as flow, and promoting quality care for oncology patients during their treatment.

The successful candidate:

• Ensures efficient patient flow, providing a positive and compassionate experience for patients, caregivers/families, and other Stakeholders.
• Uses evidence based clinical knowledge to ascertain appropriateness of patient for evaluation and treatment.
• Oversees the sites Quality Program in collaboration with the Director.
• In collaboration with the Director, develops and executes departmental goals such that they support the organizational mission and strategic plan.
• Assists with and coach's team on the execution of departmental processes, goals and Key Performance Indicators (KPIs).
• Utilizes sound fiscal thinking to maintain financially sound operations on a daily basis.
• Seeks opportunities for organization and workflow process improvement by consistently applying lean thinking to departmental operations to enhance and improve services.
• Develops, tracks and improves upon department quality metrics.
• Responsible for assisting in the development and implementation of department procedures, policies, and processes.
• Facilitates development for both new and current direct reports in their roles by supporting ongoing employee growth.
• Uses critical thinking skills to make independent judgements.
• Performs other clinical duties as directed by leadership.
• Collaborates with Lead RN to construct daily staffing schedules to ensure team is adequately staffed to provide patient care services.

Qualifications

Your qualifications should include:

• 3 years experience in Oncology Infusion setting
• Bachelor of Science in Nursing (BSN)
• Registered Nurse (Arizona)
• American Heart Association (AHA) Basic Life Support (BLS) upon hire or before completion of nursing orientation
• Oncology Nursing Society (ONS) Fundamentals of Chemotherapy Biotherapy Administration Provider card

City of Hope is an equal opportunity employer.

City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location.