Registered Nurse Phone Triage

Ascension; Indianapolis (IN); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health coverage

403(b) retirement plan

Paid time off

Tuition reimbursement

Employee Assistance Program

Parental leave

Job summary

Ascension in Indianapolis is seeking a Registered Nurse for the Joshua Max Simon Primary Care Center phone triage team. The role emphasizes rapid clinical assessments by phone or in person, prioritizing patient needs and directing care to the appropriate level.

You will collaborate with internal medicine, pediatrics, family medicine, OBGyn, and other clinics to coordinate care, execute urgent orders, educate patients, and support safe transitions of care.

Qualifications

• Registered Nurse credentialed from the Indiana Board of Nursing prior to hire date or transfer date.
• BLS Provider certification within 30 days of hire date (AHA or Red Cross accepted).
• Basic Life Support Instructor certification within 30 days of hire date (AHA or Red Cross accepted).
• Diploma from an accredited school/college of nursing required or required professional licensure at time of hire.

Responsibilities

• Perform rapid clinical assessments over the phone or in person to prioritize patient needs.
• Direct patients to appropriate level of care—urgent clinic, home care guidance, or ER routing.
• Coordinate cross-functional communication between patients, providers, and specialty teams.
• Execute and coordinate immediate clinical orders to address acute patient needs.
• Educate patients on symptom management and next steps to support safe transitions of care.

Skills

Clinical assessment

Phone triage

Care coordination

Patient education

Education

RN license (Indiana)

Nursing diploma

Job description

Your future role at a glance

• Location: Indianapolis, IN
• Facility: Joshua Max Simon Primary Care Center
• Specialty: Phone Triage
• Schedule: Monday - Friday 8am-4:30pm

How you’ll make an impact in this role

• Internal Medicine will be primary but you will also work with pediatrics, family medicine, OBGyn, and Multidiscipline clinic.
• Perform rapid clinical assessments over the phone or in person, using expert critical thinking to accurately prioritize patient needs based on urgency.
• Direct patients to the appropriate level of careâwhether scheduling an urgent clinic visit, advising on home care, or routing to the emergency roomâto ensure patient safety and optimize clinic flow.
• Orchestrate cross-functional communication by serving as the central hub between patients, providers, and specialty teams for fast, well-coordinated care decisions.
• Execute and coordinate immediate clinical orders with precision, ensuring acute patient needs are addressed swiftly before or during their clinic visit.
• Empower patients with clear education regarding symptom management and next steps, ensuring they feel supported and safe during transitions of care.

What minimum requirements you’ll need

Licensure / Certification / Registration

• Required Credential(s): Registered Nurse credentialed from the Indiana Board of Nursing obtained prior to hire date or job transfer date. Valid state license required specific to the state in which the associate works.
• One or more of the following: BLS Provider obtained within 1 Month (30 days) of hire date or job transfer date. American Heart Association or American Red Cross accepted.
• Instructor specializing in Basic Life Support obtained within 1 Month (30 days) of hire date or job transfer date. American Heart Association or American Red Cross accepted.

• Diploma from an accredited school/college of nursing required. OR Required professional licensure at time of hire.

Benefits that help you thrive

• Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options
• Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance
• Time to recharge: pro-rated paid time off (PTO) and holidays
• Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
• Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
• Family support: parental leave, adoption assistance and family benefits
• Other benefits: optional legal and pet insurance, transportation savings and more

Life at Ascension: Where purpose meets opportunity

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you'll find an inclusive and supportive environment where your contributions truly matter.

Equal employment opportunity employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

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