Registered Client Service Associate / Client Service Associate

Morgan Stanley; New York (NY); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a Registered Client Service Associate to enhance client relationships and modernize the client experience. This role involves engaging with clients, ensuring their needs are met through a thorough understanding of firm policies and services. The ideal candidate will possess strong communication skills, be detail-oriented, and have a solid knowledge of financial products. Join a team committed to excellence and diversity, where you can grow your career while making a significant impact on client satisfaction.

Benefits

Base Salary

Bonuses

Benefits

Qualifications

• Active Series 7, Series 66 or Series 63 and Series 65 licenses required.
• Two or more years of industry experience preferred.

Responsibilities

• Cultivate client relationships through active communication and support.
• Onboard and maintain client accounts, processing transactions as needed.

Skills

Client Service Skills

Communication Skills

Detail-oriented

Organizational Skills

Financial Product Knowledge

Education

High School Diploma

College Degree

Tools

Microsoft Office

Job description

Registered Client Service Associate / Client Service Associate

Join to apply for the Registered Client Service Associate / Client Service Associate role at Morgan Stanley

Position Summary

Registered Client Service Associates (CSAs) help shape the future of service by modernizing the client experience through an elevated standard of care. The Registered CSA assists with the development and growth of business by engaging with clients and utilizing the full capabilities of the firm. This role requires an understanding of firm policies, procedures, and capabilities to deliver comprehensive service to clients.

Duties and Responsibilities

Client Support

• Cultivate and enhance client relationships through active communication, processing requests, resolving inquiries, and ensuring documentation remains current.
• Identify and assist with firm services supporting clients’ needs, including banking products, digital offerings like Morgan Stanley Online and Mobile.
• Confirm authorization and authenticate clients when processing requests.
• Onboard and maintain client accounts, including collecting information, assessing risk, processing transactions, and handling estate needs.
• Input orders, discuss reinvestment options, and corporate actions under the guidance of Financial Advisors.
• Prepare financial plans and client reports for meetings.
• Review and act on client account alerts.

Other

• Partner with Financial Advisors to develop business plans and deliver client service.
• Support marketing strategies by maintaining materials and planning events.
• Participate in training and educational programs to stay current on policies, procedures, and platforms.
• Perform administrative duties supporting daily business practices.
• Engage proactively in firm initiatives and collaborate with peers and Financial Advisors.

Qualifications - External

Education and Experience

• Active Series 7, Series 66 or Series 63 and Series 65 licenses.
• Two or more years of industry experience preferred.
• High School Diploma or equivalent; college degree preferred.

Knowledge and Skills

• Strong industry and product knowledge.
• Excellent communication and client service skills.
• Detail-oriented with organizational skills.
• Proficient in Microsoft Office and team collaboration.
• Ability to work in a fast-paced environment and be goal-driven.
• Knowledge of financial products including equities, bonds, options, and others.

Reports To

• Business Service Officer

What You Can Expect From Morgan Stanley

We are committed to excellence, diversity, and supporting our employees. Our values guide us in delivering first-class service and fostering an inclusive environment. Compensation includes base salary, bonuses, and benefits. We aim to attract and retain top talent from diverse backgrounds, reflecting our standards of integrity and excellence.

Equal employment opportunity is a priority. We do not discriminate based on race, gender, age, or other protected characteristics.