Regional Warranty Claims & Recovery Specialist

Chadwick-BaRoss, Inc.; Westbrook (ME); On-site; USD 45,000 - 51,000; Full time

Job summary

Chadwick-BaRoss, Inc. is seeking a Regional Warranty Administrator to manage warranty processes across multiple branches and improve overall service efficiency. This role emphasizes timely claim submissions, accurate documentation, and maximizing recovery while delivering excellent customer service.

The ideal candidate will possess strong administrative, analytical, and communication skills, with ability to collaborate across regions and departments. Typical hours are 7:00 a.m.

Qualifications

• High school diploma or equivalent is required.
• Customer service experience is required.
• Proficiency in Microsoft Office (Excel, Word, Outlook) is required.
• Strong organizational skills and ability to manage multiple priorities.
• Excellent written and verbal communication.
• Ability to maintain confidentiality.
• Ability to work independently while collaborating with cross-functional teams.

Responsibilities

• Manage and process manufacturer warranty claims accurately and efficiently, ensuring compliance with warranty policies, procedures, and submission deadlines.
• Track and maintain warranty coverage, registrations, claims, and service agreements while ensuring accurate documentation and recordkeeping.
• Maximize warranty recovery rates by monitoring reimbursements, resolving discrepancies, submitting labor rate updates, and coordinating manufacturer goodwill requests.
• Proactively monitor upcoming warranty expirations, communicate with customers regarding coverage, and coordinate with the Service Department to address potential repairs or claims before expiration.
• Collaborate with regional management, branch teams, and manufacturers to improve warranty processes, develop standardized procedures, and ensure consistent warranty administration.
• Analyze warranty performance data, identify trends and opportunities for improvement, and assist management with reporting on key performance indicators, including resolution times, recovery rates, and warranty costs.
• Support extended warranty sales initiatives by providing quotes, tracking existing coverage, and following up with customers regarding available warranty options.
• Maintain accurate warranty records, process credits, coordinate warranty parts returns, and provide administrative support to other departments as needed.
• Promote a collaborative, customer-focused work environment while adhering to company policies, safety standards, and core values.
• Perform additional duties as assigned.

Skills

Microsoft Office

Excel

Word

Outlook

Organizational skills

Communication

Attention to detail

Analytical thinking

Problem solving

Independent work

Cross-functional collaboration

Education

High school diploma or equivalent

Job description

Chadwick-BaRoss, Inc. is seeking a Regional Warranty Administrator to manage warranty processes across multiple branches and improve overall service efficiency. This role emphasizes timely claim submissions, accurate documentation, and maximizing recovery while delivering excellent customer service.

The ideal candidate will possess strong administrative, analytical, and communication skills, with ability to collaborate across regions and departments. Typical hours are 7:00 a.m.