Regional Warranty & Claims Specialist

Chadwick-BaRoss, Inc.; Concord (NH); On-site; USD 45,000 - 51,000; Full time

Job summary

Chadwick-BaRoss, Inc. is seeking a Regional Warranty Administrator to join our Product Support team.

You will manage warranty processes, ensure timely and accurate claim submissions, and maximize warranty recovery while delivering exceptional customer service. The ideal candidate will have strong administrative, analytical, and communication skills, and work across regional and branch locations to improve warranty processes, maintain accurate records, and support service efficiency and

Qualifications

• High school diploma or equivalent.
• Previous customer service experience.
• Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
• Excellent written and verbal communication skills.
• Strong attention to detail, analytical thinking, and problem-solving abilities.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Ability to maintain confidentiality and handle sensitive information professionally.

Responsibilities

• Manage and process manufacturer warranty claims accurately and efficiently, ensuring compliance with warranty policies, procedures, and submission deadlines.
• Track and maintain warranty coverage, registrations, claims, and service agreements while ensuring accurate documentation and recordkeeping.
• Maximize warranty recovery rates by monitoring reimbursements, resolving discrepancies, submitting labor rate updates, and coordinating manufacturer goodwill requests.
• Proactively monitor upcoming warranty expirations, communicate with customers regarding coverage, and coordinate with the Service Department to address potential repairs or claims before expiration.
• Collaborate with regional management, branch teams, and manufacturers to improve warranty processes, develop standardized procedures, and ensure consistent warranty administration.
• Analyze warranty performance data, identify trends and opportunities for improvement, and assist management with reporting on key performance indicators, including resolution times, recovery rates, and warranty costs.
• Support extended warranty sales initiatives by providing quotes, tracking existing coverage, and following up with customers regarding available warranty options.
• Maintain accurate warranty records, process credits, coordinate warranty parts returns, and provide administrative support to other departments as needed.
• Promote a collaborative, customer-focused work environment while adhering to company policies, safety standards, and core values.
• Perform additional duties as assigned.

Skills

Customer service experience

Organizational skills

Written and verbal communication

Attention to detail

Analytical thinking

Problem solving

Independent with cross-functional team

Confidentiality management

Education

High school diploma or equivalent

Tools

MS Office

Job description

Chadwick-BaRoss, Inc. is seeking a Regional Warranty Administrator to join our Product Support team.

You will manage warranty processes, ensure timely and accurate claim submissions, and maximize warranty recovery while delivering exceptional customer service. The ideal candidate will have strong administrative, analytical, and communication skills, and work across regional and branch locations to improve warranty processes, maintain accurate records, and support service efficiency and