Commercial Insights Manager

IHG Hotels & Resorts; Atlanta (GA); Hybrid; USD 95,000 - 110,000; Full time

Job summary

IHG Hotels & Resorts is seeking a Commercial Insights Manager to deliver high-quality analyses and action-driven insights to support Hotel Performance Analytics and Regional Commercial teams in delivering IHG’s priorities. The role advances revenue growth for hotels, brands, and the AMER region.

You will build analyses, models, dashboards, and tools; present findings to senior leadership; and mentor junior staff in a fast-paced hybrid environment in Atlanta.

Qualifications

• Bachelor's degree in a relevant field of work in business, economics, or statistics, or an equivalent combination of education and work-related experience.
• 8 to 10+ years progressive work experience, with emphasis on business analysis.
• Excellent communication skills, both oral and written, and proficiency with MS Word and PowerPoint for translating technical data into actionable insights.
• Excellent, project management, and stakeholder management skills.
• Ability to thrive in a fast-paced, dynamic environment and to manage multiple priorities with strong attention to detail.

Responsibilities

• Build and manage analyses, models, dashboards, AI Agents, and tools that provide insights and lead to driving hotel, brand, and regional performance.
• Develop presentations to management inside or outside the department to report findings and make recommendations.
• Analyze results of various testing initiatives in frequency and non-frequency applications.
• Support regular meetings with team, stakeholders and regional leadership, including presenting findings from analyses.
• Make recommendations for enhancements to relevant databases from an information needs perspective including internal and external data sources.
• May lead and review the work of less experienced staff by providing mentoring, technical guidance and/or training.

Skills

Executive presence

Stakeholder interaction

Attention to detail

Project management

Education

Bachelor's degree in business, economics, or statistics

Tools

Excel

Tableau

PowerPoint

BigQuery

Python

SQL

Job description

As the Commercial Insights Manager, you will provide high-quality analyses and action-focused insights to identify opportunities and support Hotel Performance Analytics and Regional Commercial teams in delivery of IHG’s commercial priorities. The Commercial Insights Manager plays a key role in supporting revenue growth for hotels, brands, and the IHG AMER region. You will work independently and as part of a team, in a fast-paced environment.

Your Day to Day

• Build and manage analyses, models, dashboards, AI Agents, and tools that provide insights and lead to driving hotel, brand, and regional performance
• Develop presentations to management inside or outside the department in order to report findings, interpret the data analysis, and make recommendations based on results.
• Analyze results of various testing initiatives in frequency and non-frequency applications.
• Support and interact in regular meetings with immediate team, stakeholders and regional leadership, including presenting findings from analyses
• Make recommendations for enhancements to relevant databases from an information needs perspective including internal and external data sources
• May lead and review the work of less experienced staff by providing mentoring, technical guidance and/or training in daily activities

What We Need from You

• Bachelor's degree in a relevant field of work in business, economics, or statistics, or an equivalent combination of education and work-related experience.
• 8 to 10+ years progressive work experience, with emphasis on business analysis. Preference will be given to those with demonstrated expertise in the relevant business areas supported.
• Excellent communication skills, both oral and written, and proficiency with MS Word and PowerPoint for the purpose of translating technical data and statistical information into actionable business insights for stakeholders, senior leadership, and staff.
• Excellent, project management, and stakeholder management skills.
• Ability to thrive in a fast-paced, dynamic environment and to manage multiple priorities simultaneously, with strong attention to detail
• The ideal candidate will have an excellent balance of quantitative skills (including Excel, Tableau, PowerPoint, Big Query, Python, SQL) and soft skills (including executive presence, and stakeholder interaction).

Location - Our hybrid work structure is an expectation of three (3) days a week in the Atlanta office. This expectation may be adjusted to evolve with the changing needs of the business.

The salary range for this role is $95,000 to $110,000. This role is also eligible for bonus pay. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees.

Important information

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
• EEO Is The Law - click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.
• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
• If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
• For roles or applicants in San Francisco only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.