Regional Technology Analyst

1KD THR Property Management LP; Phoenix (AZ); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Invitation Homes seeks a Regional Technology Analyst I to provide hands-on tech support across a West Coast region and adjacent offices. This role coordinates with Desktop Support, Infrastructure, and Network teams to ensure robust end-user and enterprise technology services and initiatives.

The position may be based in a home office, but supports multiple locations and may include after-hours maintenance, outages, and critical incidents as needed.

Qualifications

• Hands-on regional technology support across multiple offices.
• Experience coordinating with Desktop Support, Infrastructure, and Network teams.
• Willingness to participate in after-hours maintenance and on-call rotations.

Responsibilities

• Provide remote and on-site regional technology support and act as escalation point for unresolved issues.
• Install, label, test, and document network equipment such as switches, wireless access points, servers, and cabling; perform hardware checks.
• Support office openings, closures, relocations, remodels, and conference-room technology deployments.
• Assist with Windows, macOS, iOS, Android devices and Microsoft 365 deployments and security compliance.
• Coordinate asset management and on-site vendor visits for regional deployments.

Job description

Unlock the Power of You At Invitation Homes, our associates are the foundation of our success. We connect your work to real impact, invest in your growth, and welcome you to feel at home — because care isn't just something we say, it's something you experience.

Who We Are

Invitation Homes owns and operates homes in great neighborhoods across 16+ top U.S. markets. We continue to innovate with smart home technology, an industry-leading maintenance app, and other lifestyle-enhancing services that make leasing easier than owning.

The Role

The Regional Technology Analyst I provides hands‑on technology support across an assigned geographic region containing multiple corporate, field, and operational locations. Although the position may have a designated home office, it is not assigned exclusively to that location. This position supports our West Coast but may assist other regions based on business priorities, projects, outages, or staffing needs. The Analyst serves as a regional connection between Desktop Support, Helpdesk, Infrastructure, Network, Security, Telecommunications, Technology Assets, and other technology teams. The position provides advanced endpoint support while assisting with infrastructure equipment, network connectivity, office technology, conference rooms, telecommunications, deployments, office openings, relocations, and enterprise technology initiatives.

What you'll do day-to-day

• Regional Technology Support: 35% Provide remote and on‑site support for offices across an assigned region, serving as the escalation point for issues the Service Desk cannot resolve remotely. Troubleshoot hardware, software, connectivity, authentication, and mobile‑device issues, and guide Service Desk and Desktop Support staff. Identify recurring problems and work with technology teams, Facilities, Security, and regional business leaders on long‑term fixes. Assist other regions during projects, outages, or staffing needs. Participate in after‑hours support for planned maintenance, projects, and critical incidents when needed.
• Infrastructure and Network Support: 25% Provide hands‑on assistance to Infrastructure and Network teams, including installing, labeling, testing, and documenting equipment such as switches, wireless access points, servers, and cabling, following established procedures. Act as “remote hands” for centralized teams, including equipment checks, approved reboots, cable tracing, and hardware replacement. Help troubleshoot internet circuits and telecommunications with internal teams and service providers. Report physical or environmental concerns that could affect equipment, such as power, cooling, or water exposure. Support business‑continuity and major‑incident response when on‑site help is needed.
• Office Projects and Technology Deployments: 20% Support office openings, closures, relocations, remodels, and employee moves. Coordinate, install, and validate circuits, cabling, network hardware, workstations, printers, and conference‑room technology. Test technology to confirm it is ready before employees move in.
• Endpoint and Collaboration Technology: 15% Support Windows, macOS, iOS, Android, Microsoft365, and approved business applications. Assist with device setup, deployment, replacement, recovery, and security compliance. Support conference rooms, audiovisual systems, printers, and related peripherals such as docking stations, monitors, headsets, and cameras.
• Asset and Vendor Support: 5% Help manage technology assets across the region, including deployments, transfers, inventory, audits, and approved disposal. Coordinate on‑site vendor visits and deliveries, verify their