Regional Technical Support Liaison

Atlas Copco North America LLC; Phoenix (AZ); Hybrid; USD 75,000 - 95,000; Full time

Benefits offered by this job

Flexible benefits plan

401(k) retirement plan

Health insurance

Dental insurance

Vision insurance

Paid time off

Life & Disability insurance

Job summary

Atlas Copco North America LLC is seeking a Technical & Warranty Administration Support role based in a hybrid setting in the Phoenix area. The position focuses on supporting regional CTS operations, resolving complex service issues, and coordinating special projects with management and the Technical Support Competency Group.

Travel about 10-15% is required. The role requires 3-5 years of field service experience with Atlas Copco or similar compressors, a four-year mechanical engineering degree

Qualifications

• Must be self-directed with strong organizational and communication skills.
• Proven business analysis skills.
• Proficient in Microsoft Office (Word, Excel) and travel required.

Responsibilities

• Review new products and information from a field/aftermarket perspective to determine service feasibility and required resources or services.
• Assist Service Managers in developing technicians to grow knowledge and training initiatives.
• Liaise with Technical Support to expedite resolution of service issues within the region.
• Warranty administration support including review/approval of claims and RMA tracking.
• Provide technical support for end users and direct to field service interventions when needed.
• Participate in special projects as assigned by Regional Operations Manager or VP/GM.
• Perform duties per Atlas Copco standards and maintain communications with stakeholders.
• Perform other duties as assigned.

Skills

Self-directed

Organizational skills

Interpersonal skills

Verbal/written communication

Business analysis

Microsoft Office

Education

Bachelor's degree in mechanical engineering

Job description

Mission

Provide Technical & Warranty administration Support to Regional CTS Operations and Management Team. Work with field service operations to resolve special and difficult service issues and coordinate special projects relating to customer support and the Operations Team as initiated by the management team or Technical Support Competency Group.

Roles and Responsibilities

• Review new products and product information from a field/aftermarket perspective to determine service feasibility and required aftermarket resources and/or services.
• Assist Service Managers in development of technicians to insure growth of technician knowledge including local training initiatives, monitoring formal training programs and making recommendations for continuous improvement of Direct technician work force.
• Liaise with the Technical Support Competency Group to expedite the timely and appropriate resolution of service issues that require special attention within the region.
• Warranty administration support for Direct Operations including review/approval of claims at the Service Manager prokura level and RMA tracking of warranty returns.
• Provide Technical Support for end users in a safe manner and direct the customer toward a Field Service intervention as appropriate.
• Special projects as assigned by the Regional Operations Manager or VP/GM.
• Perform assigned duties in accordance with Atlas Copco standards, while always striving to understand the needs and expectations of the customer. Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees considered necessary to get the job done.
• Perform other duties as assigned.

Experience

3-5 years of technical field service experience maintaining and repairing air compressors and (Atlas Copco and other). Demonstrated expertise in the maintenance, overhaul and repair of a wide variety of Atlas Copco compressors. Strong mechanical and electrical skills, with an understanding of mechanical and electrical components and the ability to interpret wiring diagrams and relay logic.

Education

Minimum of four year degree in mechanical engineering or related, or equivalent experience (e.g. 10+ years).

Skills

• Must be self-directed and have excellent organizational, interpersonal, and verbal and written communication skills.
• Must have proven business analysis skills. Must be proficient in Microsoft Office, including Word and Excel. Travel required.
• Must have a valid driver's license.

Travel

Travel is to be expected to support the Region's needs, approx 10 - 15%.

Location

The position is a hybrid based role.

In return, we offer

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Attractive benefits Include

• Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan
• Health insurance/ Dental insurance/ Vision insurance
• Paid time off
• Life & Disability insurance
• Salary based on knowledge, skills, and experience. Salary range is $75K - $95K.

Job location

Hybrid

This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site.

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Contact information

Talent Acquisition Team: Sowmya Prativadi