Regional Technical Support Liaison

Atlas Copco; Houston (TX); Hybrid; USD 82,000 - 100,000; Full time

Benefits offered by this job

Excellent compensation package

Health insurance

Dental insurance

Vision insurance

Paid time off

Life & Disability insurance

Job summary

Atlas Copco Compressors LLC is hiring for a Hybrid role in the Houston area. The position focuses on technical and warranty administration, supporting regional CTS operations and management, and coordinating field service activities to resolve complex issues with customers.

The candidate will review products for service feasibility, assist in developing technicians, and expedite resolutions with the Technical Support Competency Group. Travel of 10–15% is expected.

Qualifications

• Bachelor's degree in mechanical engineering or related.
• 4+ years of technical field service experience maintaining and repairing air compressors.
• Experience with Atlas Copco compressors and understanding of mechanical/electrical systems.

Responsibilities

• Review new products and information for service feasibility and required resources.
• Assist Service Managers in technician development and training initiatives.
• Liaise with Technical Support Competency Group to resolve service issues.
• Warranty administration support including review/approval of claims and RMA tracking.
• Provide technical support to end users and direct field interventions as needed.
• Lead special projects as assigned by regional leadership.
• Maintain communications with stakeholders to complete tasks efficiently.
• Perform other duties as assigned.

Skills

Self-directed

Organizational skills

Interpersonal skills

Verbal and written communication

Willingness to travel

Education

Bachelor's degree in mechanical engineering or related

Tools

Microsoft Word

Microsoft Excel

Job description

Your role

Provide Technical & Warranty administration Support to Regional CTS Operations and Management Team. Work with field service operations to resolve special and difficult service issues and coordinate special projects relating to customer support and the Operations Team as initiated by the management team or Technical Support Competency Group.

Roles And Responsibilities

• Review new products and product information from a field/aftermarket perspective to determine service feasibility and required aftermarket resources and/or services.
• Assist Service Managers in development of technicians to insure growth of technician knowledge including local training initiatives, monitoring formal training programs and making recommendations for continuous improvement of Direct technician work force.
• Liaise with the Technical Support Competency Group to expedite the timely and appropriate resolution of service issues that require special attention within the region.
• Warranty administration support for Direct Operations including review/approval of claims at the Service Manager prokura level and RMA tracking of warranty returns.
• Provide Technical Support for end users in a safe manner and direct the customer toward a Field Service intervention as appropriate.
• Special projects as assigned by the Regional Operations Manager or VP/GM.
• Perform assigned duties in accordance with Atlas Copco standards, while always striving to understand the needs and expectations of the customer. Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees considered necessary to get the job done.
• Perform other duties as assigned.

To succeed, you will need

Experience

3-5 years of technical field service experience maintaining and repairing air compressors and (Atlas Copco and other). Demonstrated expertise in the maintenance, overhaul and repair of a wide variety of Atlas Copco compressors. Strong mechanical and electrical skills, with an understanding of mechanical and electrical components and the ability to interpret wiring diagrams and relay logic.

Education

Minimum of four year degree in mechanical engineering or related, or equivalent experience (e.g. 10+ years).

Skills

• Must be self-directed and have excellent organizational, interpersonal, and verbal and written communication skills.
• Must have proven business analysis skills. Must be proficient in Microsoft Office, including Word and Excel. Travel required.
• Must have a valid driver’s license.

Travel

Travel is to be expected to support the Region’s needs, approx 10 - 15%.

Location

The position is a hybrid based role.

In return, we offer

Choose your career with us!

Drive your Career, Explore Opportunities, Realize your Passion . .

Attractive Benefits Include

• Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan
• Health insurance/ Dental insurance/ Vision insurance
• Paid time off
• Life & Disability insurance
• Salary based on knowledge, skills, and experience. Salary range is $82K - $100K.

Contact information

Talent Acquisition Team: Sowmya Prativadi

Uniting curious minds

Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.

Atlas Copco Compressors LLC is an equal opportunity employer and complies with all applicable federal, state and local fair employment practices laws. Atlas Copco Compressors LLC strictly prohibits and does not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity and status as a transgender or transsexual individual), age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state or local law. All Atlas Copco Compressors LLC employees, other workers and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits and termination of employment.