Regional Technical Lead, Field Services & Strategy

JLR North America; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

JLR North America is seeking a Regional Technical Manager to oversee all field technical operations across the East and Central regions from Mahwah. You will lead Local Technical Support Engineers and Field Diagnostic Specialists, ensuring fast, effective, and customer-focused resolutions.

The role requires strategic thinking, independent operation, and a forward-looking approach to process development and technical deployment in a dynamic environment.

Qualifications

• Strategic thinking for regional operations.
• Proven leadership of technical teams.
• Strong ability to build retailer and partner relationships.

Responsibilities

• Oversee all field technical operations across the region.
• Directly manage Local Technical Support Engineers and Field Diagnostic Specialists.
• Drive continuous improvement of field service processes and deployment.
• Strengthen relationships with Retailers and internal partners and shape regional strategy.

Skills

Strategic thinking

Team leadership

Relationship building

Job description

JLR North America is seeking a Regional Technical Manager to oversee all field technical operations across the East and Central regions from Mahwah. You will lead Local Technical Support Engineers and Field Diagnostic Specialists, ensuring fast, effective, and customer-focused resolutions.

The role requires strategic thinking, independent operation, and a forward-looking approach to process development and technical deployment in a dynamic environment.