Regional Technical Manager

JLR North America; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

JLR North America is seeking a Regional Technical Manager to oversee all field technical operations across the East and Central regions from Mahwah. You will lead Local Technical Support Engineers and Field Diagnostic Specialists, ensuring fast, effective, and customer-focused resolutions.

The role requires strategic thinking, independent operation, and a forward-looking approach to process development and technical deployment in a dynamic environment.

Qualifications

• Strategic thinking for regional operations.
• Proven leadership of technical teams.
• Strong ability to build retailer and partner relationships.

Responsibilities

• Oversee all field technical operations across the region.
• Directly manage Local Technical Support Engineers and Field Diagnostic Specialists.
• Drive continuous improvement of field service processes and deployment.
• Strengthen relationships with Retailers and internal partners and shape regional strategy.

Skills

Strategic thinking

Team leadership

Relationship building

Job description

We have 2 positions available (both based in Mahwah) supporting the following areas:

East Region, Canada, New York Metro and Florida

Central-West Region, Texas and Southern California

Live the Exceptional With Soul. This is the singular purpose of JLR.

At the core of these experiences are the products themselves. The JLR brands have undergone a dramatic transformation over the past years.

JLR is reimagining the future of modern luxury by design through our distinct British brands. Our purpose is to ‘Live the Exceptional with Soul’ by being the proud creators of modern luxury and being guided by a set of behaviors we call our Creators’ Code: Customer Love; Unity; Integrity; Growth; Impact.

At JLR, we are passionate about our people. They are at the heart of our business. We are committed to fostering a diverse, inclusive culture that is representative of our global customers and the society in which we live; a culture in which every one of our employees can bring their authentic self to work and reach their full potential.

The Regional Technical Manager is a newly established leadership role responsible for overseeing all field technical operations across the region. Reporting directly to the North America Technical Services Director, this position manages a team of Local Technical Support Engineers (LTS) and Field Diagnostic Specialists (FDS), ensuring fast, effective, and customer‑focused technical resolutions.

This individual will play a critical strategic role in shaping regional technical operations, strengthening relationships with Retailers and internal partners, and driving continuous improvement across the field service ecosystem. The ideal candidate demonstrates exceptional strategic thinking, can operate independently, and brings a forward‑looking, innovative approach to process development, technical deployment, and