Regional Surgical Operations Director

Northwest Permanente; Portland (OR); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

15% employer contribution to retire/p

Health plan 90% employer-paid

Tuition Reimbursement

Child Care Benefits

Flexible Work Schedules

Paid Parental Leave

Self-Care Days + Paid Time Off

Job summary

Northwest Permanente in Portland, OR, seeks a Practice Director to lead Regional General Surgery, Plastic Surgery, and Allergy services and drive operational excellence across patient access, staffing, and care delivery.

The role partners with physician leaders and administrative teams to align service line priorities, monitor performance with dashboards, and guide complex change initiatives for high-quality, equitable care.

Qualifications

• Bachelor's degree AND six (6) years of experience in a directly related field OR a Master's degree in Business Administration, Health Care Administration, or related field.
• Three (3) years of experience managing business operations, healthcare administration, financial analysis, clinical operations, or another related field.
• Three (3) years of experience in a supervisory role or managing/leading highly complex service lines, financial management, budget development, program development, quality improvement, or project management.
• Demonstrated surgical care delivery or surgical operations experience, including experience supporting or leading perioperative, pre-operative, procedural, specialty surgery, ambulatory surgery, or surgical service line operations.
• Strong understanding of surgical and specialty care workflows, including referral management, access, scheduling, provider utilization, patient flow, clinical handoffs, and coordination across interdisciplinary teams.
• Experience using operational and financial data to identify trends, evaluate performance, build business cases, support decision-making, and drive quality, access, and efficiency improvements.
• Demonstrated ability to lead complex change initiatives, manage competing priorities, and influence across departments in a fast-paced healthcare environment.
• Solid understanding of clinical workflows, licensure, regulatory requirements, and scope-of-practice considerations.
• Experience in ambulatory care, surgical access improvement, supply-demand modeling, capacity planning, and physician scheduling preferred.

Responsibilities

• Leads daily operations for General Surgery, Plastic Surgery, and Allergy services, ensuring timely access, reliable care delivery, effective staff deployment, and consistent service line performance.
• Provides operational leadership across surgical care delivery, including patient flow, scheduling, capacity management, provider templates, pre-operative workflows, post-referral coordination, and coordination with ancillary and procedural partners.
• Oversees performance monitoring, process improvement, and implementation of best practices to improve quality, safety, patient experience, access, productivity, and operational efficiency.
• Partners with physician leaders, clinicians, administrative teams, Primary Care, Specialty Care, ancillary departments, and regional operations to align surgical service line priorities and remove barriers to care delivery.
• Develops and tracks operational benchmarks, dashboards, and reporting tools to assess appointment supply and demand, surgical referral trends, backlog, utilization, staffing needs, and key performance indicators.
• Prepares recurring analyses, business cases, and internalization studies related to surgical access, procedural growth, staffing models, care transitions, cost drivers, service expansion, and resource allocation.
• Leads complex change initiatives that improve surgical operations, including workflow redesign, care model changes, access improvement work, technology implementation, and cross-functional process standardization.
• Manages departmental budgeting, financial monitoring, and prioritization of internal and external cost drivers while ensuring resources are aligned with patient care and operational needs.
• Partners on financial indicators and develops processes to ensure accurate financial capture, appropriate resource utilization, and sustainable operational performance.
• Builds strong relationships with physicians, clinicians, staff, and operational partners to foster accountability, engagement, continuous improvement, and a culture of high-quality, equitable care.

Education

Bachelor's degree

Master's degree in Business Administration, Health Care Administration, or related field

Job description

Northwest Permanente in Portland, OR, seeks a Practice Director to lead Regional General Surgery, Plastic Surgery, and Allergy services and drive operational excellence across patient access, staffing, and care delivery.

The role partners with physician leaders and administrative teams to align service line priorities, monitor performance with dashboards, and guide complex change initiatives for high-quality, equitable care.