Regional Services Leader (gn) DACH (Home-Office)

ITrheinmain; United States; Hybrid; USD 202,000 - 292,000; Full time

Benefits offered by this job

Flexible work from home

Sabattical/Workation option

DEIB & Women in Tech

Job summary

SoftwareOne Deutschland GmbH sucht eine erfahrene Führungskraft, die eine komplexe Services-Organisation in der DACH-Region lenkt und die Verbindung von lokaler Umsetzung mit globaler Zusammenarbeit gestaltet.

Sie tragen die P&L-Verantwortung, treiben operative Exzellenz, Governance und strategische Ziele voran und arbeiten eng mit Sales, Delivery, Country Leadership sowie Partnern zusammen, um Kundenergebnisse zu optimieren.

Qualifications

• Senior services leader with commercial depth, delivery discipline and executive presence.

Responsibilities

• Lead the delivery of Professional, Managed, and Support Services across DACH.
• Optimise regional, remote, and partner delivery capabilities to balance customer outcomes and growth.
• Drive customer adoption, transformation outcomes, and long-term value realization.
• Own regional Services performance, including P&L, forecasting, revenue recognition, delivery costs, and KPIs.
• Partner with Sales, Marketing, Alliances, vendors, and executive customers to grow the Services business.
• Lead risk, escalation, SLA, and governance management to protect satisfaction and performance.
• Drive innovation, standardisation, and continuous improvement to enhance delivery quality.
• Align regional execution with portfolio strategy and Centres of Excellence.

Skills

Large-scale services leadership

Commercial mindset

Leadership development

Stakeholder alignment

Go-to-Market collaboration

Job description

STELLENBESCHREIBUNG

Job Function

Services

Warum SoftwareOne?

SoftwareOne ist ein globaler Anbieter für Software- und Cloud-Lösungen. Mit einer Präsenz in über 70 Ländern und mehr als 12.000 Mitarbeitenden unterstützen wir Unternehmen dabei, ihre Software-Investitionen zu optimieren, Anwendungen zu modernisieren und das volle Potenzial von Cloud, Data und AI zu erschließen. Was uns ausmacht, sind die Menschen bei SoftwareOne. Wir ermöglichen Zusammenarbeit über Ländergrenzen hinweg, fördern kontinuierliches Lernen und schaffen Raum für Entwicklung in einer sich ständig wandelnden Technologielandschaft. Ob dein Fokus auf Technologie, Customer Success oder Business Operations liegt – deine Ideen zählen und dein Beitrag macht einen Unterschied. Werde Teil eines globalen Teams, in dem du deine Fähigkeiten weiterentwickelst, mit führenden Technologien arbeitest und echten Mehrwert für unsere Kunden schaffst.

Die Rolle

• Do you want to lead a high-impact Services organization that connects local execution with global collaboration and directly influences our customers’ experience?
• Are you ready to take ownership of SoftwareOne’s Services delivery across DACH and shape strategic customer outcomes?

Practical information

Location: Germany, Switzerland or Austria | Reports to: Regional President DACH | Team: Regional Services Delivery | Work arrangement: Hybrid | Language requirements: Fluent/Professional level English and German, written and verbal. Visa Requirements: Valid visa for DACH region.

Leading a Services organisation of around 650 people and a substantial Services P&L across DACH, you will align regional execution with the company operating model, strengthen collaboration between Services and Sales, and build the leadership capability needed to scale high-quality delivery across the region.

This leadership role combines business ownership, service delivery excellence, operational performance, and strategic growth across the DACH region. Key responsibilities include:

• Leading the successful delivery of Professional, Managed, and Support Services across DACH, ensuring consistent execution, customer satisfaction, and alignment with global governance standards.
• Optimising regional, remote, and partner delivery capabilities to balance customer outcomes, scalability, operational efficiency, and profitable growth.
• Driving customer adoption, transformation outcomes, and long-term value realisation while ensuring services deliver measurable business impact.
• Owning regional Services performance, including P&L, forecasting, revenue recognition, delivery costs, investments, operational KPIs, and financial targets.
• Partnering with Sales, Marketing, Alliances, vendors, and executive customer stakeholders to grow the Services business and drive successful delivery of strategic engagements.
• Leading proactive risk, escalation, SLA, and governance management to protect customer satisfaction, business performance, and commercial outcomes.
• Driving innovation, automation, standardisation, and continuous improvement to enhance delivery quality, productivity, and scalability.
• Aligning regional execution with portfolio strategy, strategic growth priorities, and the Centres of Excellence framework.
• Building and developing high-performing leadership teams, strengthening succession, talent development, collaboration, and knowledge sharing.
• Acting as a visible executive leader and role model, fostering a culture of accountability, customer focus, performance, and continuous improvement.

Kenntnisse und Fähigkeiten

We are looking for a senior services leader with the commercial depth, delivery discipline, and executive presence to scale a complex regional Services business. You bring:

• Demonstrated experience leading large-scale Professional, Managed, and Support Services organisations, with accountability for business performance, operational excellence, and sustainable growth.
• A strong commercial mindset, with the ability to drive revenue, profitability, customer satisfaction, and strategic business outcomes in a complex services environment.
• Proven success building, developing, and inspiring high-performing leadership teams across multiple countries, locations, and cultures.
• The ability to influence and align senior stakeholders across Sales, Delivery, Country Leadership, strategic partners, and vendors to achieve shared objectives and accelerate business success.
• Deep expertise in scaling and optimising service delivery organisations, leveraging market insights, modern delivery practices, and strong Go-to-Market collaboration to drive customer value and business growth.

Das haben wir zu bieten

Our employees are our most valuable asset, and because of that we work actively on creating an environment where you can feel at home and thrive:

• Varying tasks with scope for creativity and development in an internationally connected environment

• Flexible working with the option to work from home

• Time for new perspectives: the option of a sabbatical or workation

• Embracing diversity through equal opportunities, our DEIB strategy, and the Women in Tech initiative

• Structured onboarding with a personal buddy from day one and tailored learning and development opportunities

You can find all country-specific benefits here:

• Benefits Deutschland

• Benefits Schweiz

• Benefits Österreich

Wichtige Schlagworte für diese Anzeige: Services, Englisch, Softwareentwicklung, Service-management, Servicemanagement, Softwareentwickler, Webservice, Support, AI, Webentwickler, Systemingenieur, KI, Go, Anwendungsentwicklung, anwendungsentwickler, softwaredevelopment.

ÜBER SOFTWAREONE DEUTSCHLAND GMBH

SoftwareOne is redefining how companies build, buy and manage everything in the cloud. By helping clients to migrate and modernise their workloads and applications – and in parallel, to navigate and optimise the resulting software and cloud changes – SoftwareOne unlocks the value of technology.