Regional Services Coordinator (Burnet County)

Foundation Communities Inc; Austin (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

Foundation Communities in Austin, TX seeks a Regional Services Coordinator to expand health insurance enrollment across six counties, building relationships with public health offices, clinics, and community organizations to enroll uninsured individuals in Qualified Health Plans.

You will organize enrollment events, educate partners on ACA, Medicaid and CHIP eligibility, provide in-person and phone assistance, and complete required certifications.

Qualifications

• Experience coordinating community programs or services
• Excellent interpersonal and communication skills
• Ability to provide superior customer service to clients with diverse identities and needs
• Ability to self-direct and be effective with independent, remote work in the community
• Ability to be flexible, learn quickly, and problem-solve
• Proficiency using standard office computer programs and databases and digital technology
• Commitment to diversity, equity, and inclusion
• Access to reliable transportation for traveling across the 6-county service area
• Preferred: English and Spanish fluency

Responsibilities

• Organize enrollment events and coordinate on-site enrollment services at local community resource centers, businesses, churches, medical clinics, libraries, and other places to meet with people and help them get insured
• Organize meetings and events to share expertise with community-based organizations and medical provider offices that share the Prosper Health Coverage mission of enrolling uninsured and underinsured people in Qualified Health Plans
• Educate community partner organization representatives on the Marketplace application, health coverage terminology, and plan options, and assist with determining client eligibility for Medicaid, CHIP, and Marketplace plans and financial assistance
• With a trauma-informed approach, help clients enroll in health insurance and utilize their coverage to receive care
• Establish and maintain expertise in the Affordable Care Act, Medicaid, CHIP, and the Central Texas health delivery system, and use this expertise to help clients in your focus region navigate coverage and care
• Provide client assistance and support in-person and by phone
• Follow privacy procedures to protect clients’ personal identifiable information
• Enter client information accurately in the program database
• Must complete paid training to establish and maintain relevant certifications
• Experience coordinating community programs or services
• Excellent interpersonal and communication skills
• Ability to provide superior customer service to clients with diverse identities and needs
• Ability to self-direct and be effective with independent, remote work in the community
• Ability to be flexible, learn quickly, and problem-solve
• Proficiency using standard office computer programs and databases and digital technology
• Commitment to diversity, equity, and inclusion
• Access to reliable transportation for traveling across the 6-county service area

Skills

Interpersonal skills

Communication

Customer service

Remote work

Problem solving

Organization

Bilingual English/Spanish preferred

Tools

Office software

Databases

Digital technology

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Regional Services Coordinator (Burnet County)

Full Time Austin, TX, US

Position Description: The Prosper Health Coverage Regional Services Coordinator will work to increase health insurance enrollment by building relationships with public health offices, medical providers, community-based organizations, small businesses, and Federally-Qualified Health Centers (FQHCs) in our six-county service area, which includes Bastrop, Burnet, Caldwell, Hays, Travis, and Williamson Counties. Paid training provided for the required certifications.

Primary Duties/ Responsibilities

• Organize enrollment events and coordinate on-site enrollment services at local community resource centers, businesses, churches, medical clinics, libraries, and other places to meet with people and help them get insured
• Organize meetings and events to share expertise with community-based organizations and medical provider offices that share the Prosper Health Coverage mission of enrolling uninsured and underinsured people in Qualified Health Plans
• Educate community partner organization representatives on the Marketplace application, health coverage terminology, and plan options, and assist with determining client eligibility for Medicaid, CHIP, and Marketplace plans and financial assistance
• With a trauma-informed approach, help clients enroll in health insurance and utilize their coverage to receive care
• Establish and maintain expertise in the Affordable Care Act, Medicaid, CHIP, and the Central Texas health delivery system, and use this expertise to help clients in your focus region navigate coverage and care
• Provide client assistance and support in-person and by phone
• Follow privacy procedures to protect clients’ personal identifiable information
• Enter client information accurately in the program database
• Must complete paid training to establish and maintain relevant certifications (including Community Health Worker certification, Certified Application Counselor certification through CMS, and Community Partner Program certification through TXHHS)
• Experience coordinating community programs or services
• Excellent interpersonal and communication skills
• Ability to provide superior customer service to clients with diverse identities and needs
• Ability to self-direct and be effective with independent, remote work in the community
• Ability to be flexible, learn quickly, and problem-solve
• Proficiency using standard office computer programs and databases and digital technology
• Commitment to diversity, equity, and inclusion
• Access to reliable transportation for traveling across the 6-county service area

Preferred Requirements

• Ability to communicate fluently in English and Spanish preferred
• Although this position does not require prior experience with health insurance, a background in health insurance, public health, the Affordable Care Act, Medicaid, or CHIP is helpful.

Working Conditions

General office environment. Work is generally active in nature and requires standing and walking for up to 50% of the time, and prolonged periods of driving, up to 50%. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.

Physical Requirements

General office-based demands including remaining in the seated position with occasional standing and walking.

Compensation

$26/hour

Foundation Communities provides paid training for all employees and mileage reimbursements for work-related travel.

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

Foundation Communities provides an excellent benefits package including employer paid health benefits, 401(k) investment opportunity, Employee Assistance Program, paid vacation, holiday, and sick time.

Foundation Communities is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation & gender identity.

Employee Signature: _________________________ Date: ____________________

Print Name: ______________________________