Regional Service Rep - Illinois, Indiana, Wisconsin

Novo Building Products; Zeeland (MI); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Employee assistance program

Paid Time Off (PTO)

401k with employer match

Job summary

Novo Building Products is seeking a Regional Stocking and Service Representative to support stocking, service, and program resets at Lowe's stores across Illinois, Wisconsin, and Indiana. Travel will be required to cover staffing gaps and surges, with an emphasis on accurate replenishment, merchandising, and customer responsiveness.

The role requires flexibility, attention to detail, and the ability to work independently across multiple locations.

Qualifications

• High school diploma/Bachelor’s Degree preferred.
• Valid driver's license; proof of auto insurance.
• Proficient with Microsoft Outlook, Excel and Word.
• Strong organization and time-management skills.
• Fluent in English (written and verbal); strong communication and interpersonal skills.

Responsibilities

• Stocking replenishment and merchandising at Lowe's stores across assigned region.
• Process credits for damaged/defective items and manage cycle focus counts.
• Support store service, resets, and area manager administrative tasks.
• Travel to multiple stores; build relationships with store management and staff.
• Ensure Novo standards are maintained and participate in hiring/interviewing as needed.

Skills

Selling

Communication

Interpersonal skills

Time management

Organization

Fluent in English

Education

High school diploma/Bachelor’s Degree preferred

Tools

Microsoft Outlook

Excel

Word

Job description

Job Details

Level: EntryJob Location: Orland Park - Orland Park, IL 60462Position Type: Full TimeSalary Range: $23.75 - $23.75 HourlyTravel Percentage: Over 50%Job Shift: DayThis Regional Stocking and Service Rep supports stocking and service for Novo Building Products at multiple Lowe's store locations across the including:Illinois, Wisconsin, IndianaThis position requires approximately 25 percent of overnight travel.

Salary

• $23.75/hr.
• $2,000 sign on bonus *
• Monthly Car Allowance - $380/mo.
• Mileage Reimbursement
• Quarterly and Annual Bonus Potential

About the Position

As a representative of Novo Building Products, the Regional Stocking and Service Representative plays a vital role in supporting store service, stocking, and program resets at assigned Lowe’s stores under the direction of an Area Manager. This position requires travel to various Lowe’s locations to provide coverage during staffing gaps such as vacancies, PTO, or surges in business. Key responsibilities include stocking replenishment orders, merchandising products (zone recovery), identifying and processing credits for damaged or defective items, conducting cycle and “focus” counts, addressing customer concerns, and assisting with reset activities led by Store Planning. Additionally, this role may provide administrative support to the Area Manager as needed. The ideal candidate is flexible, detail-oriented, and comfortable working independently across multiple store locations.

Essential Responsibilities

Fill in various roles/responsibilities within a specific geographic region as directed by the Area Manager; may include but not limited to any of the following:

• Back-up for Territory Service Rep
• Review store merchandising and inventory
• Conduct cycle counts
• Stock home center stores
• Merchandising resets/refreshes
• Make sure point-of-purchase materials and literature are up to date and in place.
• Conduct store audits to ensure Novo Standards are being met.
• Assist the Area Manager with administrative duties, scheduling, and interviewing for various roles as required
• Demonstrates high standards of conduct, professionalism, courtesy, ethics, and a “can-do” attitude when representing Novo.
• Analyzes performance, product mix, market conditions, and new product opportunities and recommends changes when appropriate.
• Manages all expenses per Corporate Policies and Procedures.
• Build relationships with home center store management and employees
• Other duties as assigned.

Qualifications

• High school diploma/Bachelor’s Degree in a related field preferred
• A valid driver's license, un-restricted except for corrective lenses.
• Proof of current auto insurance.
• Solid organization and time management skills
• Computer skills, specifically, Microsoft Outlook, Excel, and Word.
• Ability to work a flexible work schedule
• Selling, communication, and interpersonal skills. Must be fluent in English, both written and verbal. Must demonstrate courtesy, diplomacy, tact, and a proven ability to foster relationships based on integrity and professionalism.

Travel Requirements

The ability for overnight or daily travel to any of Novo's stores is required.

• Travel: ~80%
• Travel expenses are covered per the Corporate Travel Policy
• Ability to travel to and from stores as required

Physical Requirements

Pushing/pulling with wheeled equipment up to an average of 1500 lbs. - up to 60%

About Novo

Novo Building Products is an industry-leading manufacturer and distributor of stair parts, mouldings, doors, specialty millwork, and a variety of board products. Based in Zeeland, Michigan, Novo Building Products operates Ornamental Decorative Millwork, L.J. Smith Stair Systems, and Novo Direct. Just as our products are used to build something new and inspire others to make living spaces more beautiful, we endeavor to impact the people and communities we touch every day positively.

Why Work with Us

We offer competitive wages, shift premiums, and benefits. Benefits include a clean work environment, medical, dental, vision, life insurance, short-term and long-term disability insurance, an employee assistance program, Paid Time Off (PTO), and a 401k program with employer match.

• a clean work environment
• medical
• dental
• vision
• life insurance
• short-term and long-term disability insurance
• an employee assistance program
• Paid Time Off (PTO)
• a 401k program with employer match

We have a dynamic culture with team members who are encouraged to contribute, change, and grow and are rewarded accordingly. If you're passionate about contributing to a great team, we would love to hear from you!

For more details and benefits information, please visit our website at: www.novobp.com/careers

Equal Opportunity

ADENTRA and each of its flagship brands is an equal opportunity employer and is dedicated to creating an inclusive environment, welcoming applicants from all backgrounds, experiences, and perspectives. As part of our hiring process, candidates may be required to undergo pre-employment drug testing and background checks unless prohibited by state or local law.

Sign-on Bonus

*New Hire Sign-On Bonus of $2,000 to be paid out in four increments of $500 (paid after 30 days, 90 days, 180 days, and 12 months). If attendance requirements are met, the new hire bonus you are currently eligible for will remain intact.