Regional Service Manager - Manhattan, NY

Siemens Healthineers AG; New York (NY); Presencial; USD 110.000 - 160.000; Jornada completa

Descripción de la vacante

Siemens Healthineers AG is seeking an ambitious Regional Service Manager to strengthen customer relationships and oversee service delivery. You will collaborate with Sales, CSEs and support resources to ensure seamless service operations and effective communication with customers.

The role requires strong organizational and communication skills, a track record in service management, and the ability to translate complex documents into actionable plans.

Formación

• 8+ years of successful experience in a directly related field and relevant responsibilities.
• Excellent organizational and communication skills, both written and verbal.
• Ability to read, analyze and translate financial, scientific, and regulatory materials into action.

Responsabilidades

• Establishes and maintains relationships with customers, internal sales, and service teams.
• Acts as main point of contact for customer communication and service delivery.
• Supports service operations and day-to-day activities across regions.
• Schedules and coordinates meetings, and contributes to Quarterly Business Reviews (QBR).
• Identifies End of Service (EOS) systems and communicates with sales to ensure customer satisfaction.
• Leads collaboration with KAM/KAE and service engineers to articulate the value of service agreements.

Conocimientos

Relationship management

Communication skills

MS Excel

Pivot tables

Cross-functional teamwork

Organizational skills

Customer communication

MS Office

Educación

BS/BA in related discipline

Herramientas

MS Office

Descripción del empleo

**This is a role well suited to an ambitious professional, looking for the next step in their career. As a Regional Service Manager, you will be responsible for**:* Establishes and maintains close working relationships with the customer, local Service Operations Manager (SOM), Key Account Manager (KAM)/Key Account Executive (KAE) (Sales teams), Customer Service Engineers (CSEs), and other support resources* Is the \"Voice of the Customer\"* Acts as the main point of contact for all customer communication and interaction with internal sales, support, and service organizations* Supports all aspects of service delivery and daily operations* Administrative/Other Tasks: Performs administrative and other tasks required of the position that support Siemens, service, and NYU* Schedules face-to-face meetings with appropriate customer representatives* Collaborates with KAM/KAE to conduct Quarterly Business Review (QBR)* Identifies End of Service (EOS) systems and communicates with sales team and customer to avoid customer dissatisfaction* Tracks and reports Clinical Education and Technical Training balances* Participates in local service/CSE quarterly meetings* articulate and explain value of Service Agreement offerings* BS/BA in related discipline, or advanced degree, where required, or equivalent combination of education and experience.* 8+ years of successful experience in a directly related field and successful demonstration of Key Responsibilities and Knowledge as presented above.* Excellent organizational skills* Superior communication skills (written and oral) and ability to effectively communicate with stakeholders at many levels within the organization* Effectively present information to co-workers and employee groups, including upper management, customers at various levels and public representatives* Ability to read, analyze and translate into action financial profit and loss statements.* Professional level knowledge on using analytical databases and complex excel workbooks and associated pivot tables.* Ability to read, analyze and interpret common scientific and technical journals, financial reports and legal documents* Ability to thrive as a member of a collaborative, cross-functional team* Competent knowledge of MS Office applications* Experience in managing large remote employee-based territory preferred* Knowledge of the Diagnostic Imaging Instruments or equivalent Diagnostic Imaging industry experience preferred* Ability to articulate and explain value of Service Agreement offerings