Regional Healthcare Service Leader

Siemens Healthcare; New York (NY); Presencial; USD 120.000 - 160.000; Tempo integral

Resumo da vaga

Siemens Healthcare in New York seeks a Regional Service Manager to lead Field Service operations across the Northeast and Southeast. You will direct teams, coordinate service delivery, and align activities with customer expectations and financial goals while ensuring FDA GMP compliance.

You will partner with sales, SOM, KAM/KAE, and CSEs to maintain high customer loyalty, manage escalations, and optimize PM/UI activity and billing workflows.

Responsabilidades

• Maximize customer loyalty and satisfaction.
• Communicate the value proposition of Siemens service to customers.
• Meet annual service goals and financial metrics.
• Ensure compliance with FDA Good Manufacturing Practices.
• Hire, develop, train and coach Customer Service Engineers (CSEs).
• Establish close working relationships with customers and internal teams.
• Act as the voice of the customer and main point of contact for communications.

Descrição da vaga

Siemens Healthcare in New York seeks a Regional Service Manager to lead Field Service operations across the Northeast and Southeast. You will direct teams, coordinate service delivery, and align activities with customer expectations and financial goals while ensuring FDA GMP compliance.

You will partner with sales, SOM, KAM/KAE, and CSEs to maintain high customer loyalty, manage escalations, and optimize PM/UI activity and billing workflows.