Regional Service Manager

duboischemicals; United States; On-site; USD 95,000 - 140,000; Full time

Job summary

DuBois Chemicals is seeking a highly performing Regional Service Manager to lead a team of technical service representatives across the defined geography. You will ensure execution of our value proposition through service to customers in the region and manage expenses in line with budget.

This role focuses on lowering customers' operating costs, expanding market share, and developing the skills of the service team while collaborating with sales and cross-functional teams.

Qualifications

• 5+ years in technical service or management in chemical/industrial settings.
• Strong mechanical aptitude and knowledge of product portfolios.
• Proven ability to lead and coach a team to deliver superior service.
• Excellent communication and relationship-building skills.

Responsibilities

• Supervise, mentor, and develop technical service representatives/service technicians within the region.
• Provide technical service to support product applications at customer's sites and create superior account satisfaction and retention.
• Maintain expenses of all activities within service group staying in line with budget requirements.
• Develop service plans to meet customer requirements and expand market share.
• Organize and engage in corporate resources in support of the service team.
• Effectively set performance objectives, conduct regular performance evaluations, provide feedback, and address performance issues.
• Develop technical and commercial skills of service representatives and support selling activity including service requirements, negotiations and business expansion related to large opportunities.
• Provide market intelligence related to competitive activity and market trends.
• Establish and maintain strong relationships with sales managers and cross functional support teams across the organization.
• Effectively hire, develop, and lead team members to support the customers and sales teams.
• Assist team in supporting multiple customers across given geography that utilize a variety of product lines.
• Identify training needs , implement training programs, and foster a culture of continuous learning and improvement.
• Lead team in their ability to report, document communicate findings, abnormal conditions and offer recommendations.
• Demonstrate a strong technical aptitude while assisting service representatives/service technicians to resolve customer's technical challenges and assist with improving processes.
• Assist team with DuBois eTools, System Surveys and Cost Calculators.
• Travel to assigned customers working with service representatives/service technicians on customer requirements.
• Must be able to perform the essential functions of this position with or without reasonable accommodations.

Skills

Technical service leadership

Team coaching

Budget management

Customer focus

Job description

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

POSITION SUMMARY:

DuBois Chemicals is looking for a highly performing Regional Service Manager to lead a team of technical service representatives. Responsible for ensuring execution of value proposition through service provided to customers in a defined geography, enhancing company presence in the market and maintaining expenses in line with budget. Providing solutions to our fleet wash, surface treatment, industrial food & beverage customers by focusing on lowering their total operating costs and consistently exceeding their expectations using our diverse product lines and multiple channels to the market. Demonstrate the company's core competencies of communication, customer focus, innovation, integrity & ethics, lean & safety, and passion to succeed.

KEY RESPONSIBILITIES:

• Supervise, mentor, and develop technical service representatives/service technicians within the region.
• Provide technical service to support product applications at customer's sites and create superior account satisfaction and retention.
• Maintain expenses of all activities within service group staying in line with budget requirements.
• Develop service plans to meet customer requirements and expand market share.
• Organize and engage in corporate resources in support of the service team.
• Effectively set performance objectives, conduct regular performance evaluations, provide feedback, and address performance issues.
• Develop technical and commercial skills of service representatives and support selling activity including service requirements, negotiations and business expansion related to large opportunities.
• Provide market intelligence related to competitive activity and market trends.
• Establish and maintain strong relationships with sales managers and cross functional support teams across the organization.
• Effectively hire, develop, and lead team members to support the customers and sales teams.
• Assist team in supporting multiple customers across given geography that utilize a variety of product lines.
• Identify training needs , implement training programs, and foster a culture of continuous learning and improvement.
• Lead team in their ability to report, document communicate findings, abnormal conditions and offer recommendations.
• Demonstrate a strong technical aptitude while assisting service representatives/service technicians to resolve customer's technical challenges and assist with improving processes.
• Assist team with DuBois eTools, System Surveys and Cost Calculators.
• Travel to assigned customers working with service representatives/service technicians on customer requirements.
• Must be able to perform the essential functions of this position with or without reasonable accommodations.

MINIMUM QUALIFICATIONS:

• 5+ years of technical service or technical service management in the chemical/industrial environment.
• Strong mechanical aptitude and detailed knowledge of applications across product portfolios.
• Demonstrated ability to lead and coach a team to provide superior service.
• Strong time management and organizational skills with attention to detail.
• Ability to think towards solutions critically and strategically.
• Demonstrated ability to manage expenses and financials.
• Ability to train and develop service representatives/service technicians.
• Excellent oral and written communication skills.
• Ability to create and maintain positive relationships with current/prospective customers, as well as sales managers.
• Proven track record of meeting or exceeding team objectives.
• Ability to travel up to 50% including overnight travel.

DuBois provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, gender expression, genetic information, service in the military, veteran status, or any other protected status in accordance with applicable federal, state, and/or local law and/or regulation.