Regional Service Manager

DuBois Chemicals, Inc.; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

DuBois Chemicals, Inc. seeks a Regional Service Manager to lead a team of technical service representatives across a defined geography, ensuring value delivery to customers by reducing operating costs and exceeding expectations through our product lines and channels.

You will develop service plans, mentor staff, manage expenses within budget, and collaborate with sales to win large opportunities. Occasional travel up to 50% to client sites is expected.

Qualifications

• 5+ years of technical service or technical service management in chemical/industrial environments.
• Strong mechanical aptitude and knowledge across product portfolios.
• Proven ability to lead and coach a team to deliver superior service.
• Excellent time management, organization, and attention to detail.
• Strong communication skills, with ability to build relationships with customers and sales.
• Ability to travel up to 50%, including overnight travel.

Responsibilities

• Supervise, mentor, and develop regional technical service staff.
• Provide technical service at customer sites and ensure high satisfaction.
• Manage expenses within budget for the service group.
• Develop service plans to meet customer needs and grow market share.
• Coordinate with corporate resources to support the service team.
• Set performance objectives and conduct regular evaluations.
• Develop skills for service reps and support sales activities including negotiations.
• Provide market intelligence on competitors and trends.
• Maintain relationships with sales managers and cross-functional teams.
• Hire, develop, and lead team members to support customers and sales.
• Support multiple customers across geography using various product lines.
• Identify training needs and foster continuous learning.
• Lead reporting and documentation of findings, recommendations, and abnormal conditions.
• Assist with DuBois eTools, System Surveys, and Cost Calculators.
• Travel to assigned customers with service staff to meet requirements.
• Perform essential functions with or without accommodations.

Skills

Technical leadership

Team coaching

Customer focus

Budget management

Field service

Travel readiness

Job description

It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business.

POSITION SUMMARY:

DuBois Chemicals is looking for a highly performing Regional Service Manager to lead a team of technical service representatives. Responsible for ensuring execution of value proposition through service provided to customers in a defined geography, enhancing company presence in the market and maintaining expenses in line with budget. Providing solutions to our fleet wash, surface treatment, industrial food & beverage customers by focusing on lowering their total operating costs and consistently exceeding their expectations using our diverse product lines and multiple channels to the market. Demonstrate the company’s core competencies of communication, customer focus, innovation, integrity & ethics, lean & safety, and passion to succeed.

DuBois brands

have been recognized as the technical leader for over one hundred years with unparalleled technology and service. No other company offers the performance value of our product offerings. Our laboratories continue a tradition of developing innovative technologies that are on the cutting edge of continuous improvement for the manufacturing industry. DuBois scientists are globally located in Research & Development (R&D) Centers of Excellence to better serve our customers’ needs. Their combined knowledge and application expertise contribute to the performance and value our customers have come to expect.

KEY RESPONSIBILITIES:

• Supervise, mentor, and develop technical service representatives/service technicians within the region.
• Provide technical service to support product applications at customer’s sites and create superior account satisfaction and retention.
• Maintain expenses of all activities within service group staying in line with budget requirements.
• Develop service plans to meet customer requirements and expand market share.
• Organize and engage in corporate resources in support of the service team.
• Effectively set performance objectives, conduct regular performance evaluations, provide feedback, and address performance issues.
• Develop technical and commercial skills of service representatives and support selling activity including service requirements, negotiations and business expansion related to large opportunities.
• Provide market intelligence related to competitive activity and market trends.
• Establish and maintain strong relationships with sales managers and cross functional support teams across the organization.
• Effectively hire, develop, and lead team members to support the customers and sales teams.
• Assist team in supporting multiple customers across given geography that utilize a variety of product lines.
• Identify training needs , implement training programs, and foster a culture of continuous learning and improvement.
• Lead team in their ability to report, document communicate findings, abnormal conditions and offer recommendations.
• Demonstrate a strong technical aptitude while assisting service representatives/service technicians to resolve customer’s technical challenges and assist with improving processes
• Assist team with DuBois eTools, System Surveys and Cost Calculators.
• Travel to assigned customers working with service representatives/service technicians on customer requirements.
• Must be able to perform the essential functions of this position with or without reasonable accommodations.

MINIMUM QUALIFICATIONS:

• 5+ years of technical service or technical service management in the chemical/industrial environment.
• Strong mechanical aptitude and detailed knowledge of applications across product portfolios.
• Demonstrated ability to lead and coach a team to provide superior service.
• Strong time management and organizational skills with attention to detail.
• Ability to think towards solutions critically and strategically.
• Demonstrated ability to manage expenses and financials.
• Ability to train and develop service representatives/service technicians.
• Excellent oral and written communication skills.
• Ability to create and maintain positive relationships with current/prospective customers, as well as sales managers.
• Proven track record of meeting or exceeding team objectives.
• Ability to travel up to 50% including overnight travel.

DuBois provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, gender expression, genetic information, service in the military, veteran status, or any other protected status in accordance with applicable federal, state, and/or local law and/or regulation.