Regional Service Manager

Mardix Ltd.; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Anord Mardix, a Flex company, is a global leader in critical power solutions and is seeking a Regional Service Manager to lead field service technicians within the defined region. Reporting to the Field Service Manager, you will plan, schedule, and coordinate field service activities for power distribution equipment, ensuring safety, quality, and regulatory compliance.

The role requires a bachelor’s degree in engineering or related field and 3–5 years in power distribution/service environments,

Qualifications

• Bachelor’s degree in engineering or related field.

Responsibilities

• Plan, direct, and coordinate field service activities to optimize cost, quality, safety, and delivery.
• Review field service schedules and staffing to meet project goals and budgets.
• Develop and lead field service teams, provide ongoing training and performance reviews.
• Ensure adherence to all regulatory and company standards in field operations.
• Manage technician time and expenses using Kronos and related systems.
• Collaborate with Engineering/PMs to develop site MOPs as needed.
• Drive continuous improvement by eliminating waste and enhancing processes.
• Advise on discipline when necessary and support HR in escalation processes.

Skills

Leadership

Field service management

Power distribution knowledge

Staff development

Scheduling

Budget awareness

Travel readiness

Microsoft Office

Education

Bachelor's degree in engineering or related field

Equivalent of 5-8 years practical work experience

Tools

Microsoft Office Suite

Job description

Anord Mardix, a Flex company, is a global leader in critical power solutions. With facilities around the globe, Anord Mardix leads in critical power infrastructure, supporting a myriad of industries, from financial institutions to data centres. At Anord Mardix, we welcome people of all backgrounds. We develop skill sets, encourage curiosity, and enable empowerment – we turn jobs into careers. If this sounds interesting, we’d like to meet you.

Flex intends to spin off its Cloud and Power Infrastructure segment into a new, independent publicly traded company, Axiom, with the spin planned for Q1 2027. If the intended spin occurs, this role will support Axiom, a company focused on critical digital infrastructure and delivering end-to-end power and thermal management solutions for AI data centers and other mission-critical applications.

To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a Regional Service Manager.

Reporting to the Field Service Manager the Regional Service Manager manages all Field service technicians within the defined region and works with the Customer support group on Scheduling, planning, and coordinating field service Technicians and Field Support groups as we design, assemble, install, and service power distribution equipment in compliance with applicable standards.

What a typical day looks like:

• Plans, directs, and coordinates the activities of field services to continually improve operational planning and processes to install and service electrical distribution equipment in accordance with cost, quality, safety, and quantity specifications. May require responding to issues during non-work hours on weekdays, weekends, and holidays.
• Reviews field service schedules as part of planning for future and ongoing projects to make decisions concerning staffing requirements, work procedures, or assignments, considering budgetary limitations and time constraints.
• Plans and establish work schedules, assignments, establishes scopes, and priorities to meet goals and to improve department efficiency and utilization. Maintains startup procedures and updating them as needed for accuracy and completeness.
• Completes meetings to review safety, quality and production issues with their teams.
• Manage and develop field service personnel through appropriate internal/external training, involvement, delegation and regular reviews of performance.
• Develop and lead the field service teams using expertise and developing high-performance behaviors, identifying technical/resource requirements and proposing solutions to rectify.
• Collaborate with other departments to integrate production with business systems or processes and resolving issues that may impact the organization.
• Work with field service team to resolve problems concerning design, adherence to specifications and/or required standards, and related issues.
• Responsible for ensuring adherence to all corporate, external and appropriate regulatory requirements.
• Work with Engineering/PM’s to provide MOPs for site work when required.
• Review and approve Tech’s monthly expense reports.
• Manage technician time thru Kronos.
• Based on these opportunities implement continuous improvement projects to a validated conclusion.
• Proactively works to eliminate waste and adds value to all processes. Ensures assigned employees adhere to all relevant health and safety regulations and perform work practices that are safe and in a clean work environment.
• Ensures assigned employees adhere to company policies and rules, and, when necessary, enact necessary discipline processes up to and including written warnings in conjunction with supervision and Human Resources. Also provides further support and participation when escalation is required.
• Coaching, mentoring, and training of their techs through a combination of field and factory support.
• Serve as the first line of defense for questions (when applicable) that their techs may have. This will help in determining what training or additional resources the technician needs.
• Additional duties as required.

The experience we’re looking to add to our team,

• A minimum of a bachelor’s degree in engineering or related field and the equivalent of 3 - 5 years’ experience working in power distribution industry and/or service environment with demonstrated knowledge and proficiency in engineering operations or High School Education or GED and equivalent of 5 - 8 years of practical work experience. Power distribution experience is a plus.
• Knowledge of principles and process for providing supervision and leadership with considerable experience supervising, managing and motivating employees in a manufacturing setting.
• Strong technical and understanding of power distribution equipment and related standards.
• Familiarity with the development and implementation of work instructions.
• Good computer skills, to include Microsoft Office Suite, etc.
• Ability to travel up to 60% of the time.

EC37

Anord Mardix is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the recruitment process. Please advise us of any accommodations you may need by e-mailing: [e-mail].