Regional Service Manager

Superior Plus Propane; Northbridge (MA); On-site; USD 90,000 - 110,000; Full time

Job summary

Superior Plus Propane seeks a Regional Service Manager to lead jurisdictional service operations across MA/CT/RI, coordinating inspections, repairs, and regulatory compliance while partnering with the authority having jurisdiction.

The role requires a management-focused candidate with HVAC/Propane experience, relevant licenses, OQ certification, and willingness to travel during peak regulatory seasons.

Qualifications

• Associate's degree in management or equivalent, preferably in logistics or distribution.
• Minimum 5 years’ experience in HVAC/Burner/Propane/Gas service industry.
• Ability to travel during peak jurisdiction and regulatory season.
• Hold and maintain required state licenses to ensure full compliance.
• Must be OQ certified and maintain certification.
• Legal authorization to work in the US; no sponsorship available.

Responsibilities

• Collaborate with Customer Service Center, managers and field staff to boost customer satisfaction.
• Coordinate audits and inspections with authorities having jurisdiction.
• Review and evaluate KPI achievement related to regulatory compliance.
• Promote use of technology to schedule work and process paperwork efficiently.
• Coach the team to improve performance through standardized procedures.
• Reinforce safety in driving, service work and installation; mitigate risk.
• Ensure training supports dispatch and delivery safety requirements.
• Act as escalation point and remove obstacles for Service Coordinators.
• Manage all jurisdictional sites, including inspections, repairs and coordination.
• Perform other duties as assigned.

Skills

HVAC/Propane/Gas service experience

Willingness to travel

State licenses held

OQ certification

US work authorization

Education

Associate's degree in management or equivalent (logistics/distribution)

Job description

As a Regional Service Manager, you will be responsible for managing the jurisdictional systems within your assigned area of responsibility. You will be responsible for coordinating all inspections and repairs of assigned jurisdictional system, as well as all administrative requirements. You will work with the authority having jurisdiction for each system to coordinate audits and inspections. The ideal candidate will be self-driven and set an industry-leading customer service and safety standard.

Candidates must be located in Massachusetts, Connecticut or Rhode Island.

What you'll do:

• Collaborate and liaison with the Customer Service Center team members, managers, and field staff to obtain feedback and incorporate strategic improvements in Service to boost customer satisfaction and optimize every customer's experience with SPES.
• Collaborate with other Service Managers, the safety department, and the Corporate Safety Training and Compliance to determine, develop, deploy, and maintain best practices and consistently apply and enforce standardized processes and procedures.
• Review, monitor, and evaluate the team and individual achievement of key performance indicators, related to jurisdictional systems and regulatory compliance.
• Promote and enforce the use of technology and leveraging its full potential to schedule technicians' work effectively and the efficient processing of Service Technicians' paperwork. Ensure consistent compliance and documentation across all jurisdictional sites.
• Coach and develop the team to achieve goals and objectives by enforcing the use of standardized procedures and practices. Encourage and promote desired work methods and behaviors to continuously improve performance.
• Re-enforce safety in all aspects of driving, service work and installation. Mitigate regulatory risk and prevent costly fines.
• Ensure appropriate training is provided to support this fundamental aspect of dispatch and delivery.
• Act as an escalation point and work to remove obstacles encountered by Service Coordinators. Develop and foster a collaborative approach among the team to proactively resolve issues and troubleshoot problems.
• Manage all jurisdictional sites, including inspections, repairs, maintenance, and coordination with authority having jurisdiction.
• Perform other job duties as assigned.

What you bring:

• Associate's degree in management or equivalent training preferably in logistics or distribution.
• Minimum 5 years’ experience in HVAC/Burner/Propane/Gas service industry required
• Ability to travel during peak jurisdiction and regulatory season.
• Hold and maintain required state licenses to ensure full compliance and service capability for jurisdictional, LP, and distillate systems.
• Must be OQ certified and maintain certification.
• Legal Authorization to work in the US is required. We will not sponsor individuals for employment visas now or in the future for this job opening.

The expected annual salary range for this role is $90,000– 110,000 a year. This position is also eligible for an annual incentive program.

Please note the compensation information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, candidate’s geographical location, as well as market and business considerations.

Here at Superior Plus Propane, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals, we welcome all qualified candidates to apply. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at [e-mail] let us know how we can enhance your experience.