Regional Service Manager

Superior Plus Propane, Inc.; Connecticut; Hybrid; USD 90,000 - 110,000; Full time

Job summary

Superior Plus Propane, Inc. is seeking a Regional Service Manager to oversee jurisdictional systems across assigned regions, coordinating inspections, repairs, and audits with the relevant authorities.

The role emphasizes safety, customer service standards, and regulatory compliance. The ideal candidate will have an associate degree in management with at least 5 years in HVAC/Burner/Propane/Gas service, plus ongoing state licensure and OQ certification.

Qualifications

• Associate degree in management or equivalent training (logistics or distribution preferred).
• Minimum 5 years’ experience in HVAC/Burner/Propane/Gas service industry.
• Hold and maintain required state licenses to ensure full compliance and service capability.
• Must be OQ certified and maintain certification.
• Legal Authorization to work in the US is required; visa sponsorship not offered.

Responsibilities

• Collaborate with Customer Service Center and field staff to gather feedback and improve service quality.
• Coordinate inspections and repairs of jurisdictional systems with authorities having jurisdiction.
• Monitor KPIs and ensure regulatory compliance across jurisdictions.
• Promote use of technology to schedule technicians and manage paperwork.
• Coach the team to follow standardized procedures and improve performance.
• Advance safety across driving, service work, and installations; mitigate regulatory risk.
• Provide training to support dispatch and delivery.
• Serve as escalation point to remove obstacles for Service Coordinators.

Skills

Leadership

Team coordination

Safety compliance

Education

Associates degree in management

Job description

Posted Thursday, September 3, 2026 at 4:00 AM

What we will offer you :

Culture :Join a supportive and inclusive work environment where collaboration, respect, and open communication are at the core of everything we do.

Competitive Compensation :We offer a highly competitive compensation and total rewards package, ensuring that your hard work and dedication are recognized and rewarded accordingly.

Flexibility: We understand the importance of work-life balance and offer various flexible schedules to help you manage your personal and professional commitments effectively.

Technology :Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends.

Employee Assistance Programs :We care about you! You and your family will have access to LYRA, an industry leading platform that provides comprehensive support and a myriad of resources to help support your physical, mental, financial, and social well-being.

Opportunity :A continuous focus on professional development with many opportunities for training and career growth.

Safety Focused :We care about you and have developed a 24/7 safety mindset that is showcased throughout every facet of the organization.

As a Regional Service Manager, you will be responsible for managing the jurisdictional systems within your assigned area of responsibility. You will be responsible for coordinating all inspections and repairs of assigned jurisdictional system, as well as all administrative requirements. You will work with the authority having jurisdiction for each system to coordinate audits and inspections. The ideal candidate will be self-driven and set an industry-leading customer service and safety standard.

Candidates must be located in Massachusetts, Connecticut or Rhode Island.

What you’ll do:

• Collaborate and liaison with the Customer Service Center team members, managers, and field staff to obtain feedback and incorporate strategic improvements in Service to boost customer satisfaction and optimize every customer’s experience with SPES.


• Collaborate with other Service Managers, the safety department, and the Corporate Safety Training and Compliance to determine, develop, deploy, and maintain best practices and consistently apply and enforce standardized processes and procedures.


• Review, monitor, and evaluate the team and individual achievement of key performance indicators, related to jurisdictional systems and regulatory compliance.


• Promote and enforce the use of technology and leveraging its full potential to schedule technicians’ work effectively and the efficient processing of Service Technicians’ paperwork. Ensure consistent compliance and documentation across all jurisdictional sites.


• Coach and develop the team to achieve goals and objectives by enforcing the use of standardized procedures and practices. Encourage and promote desired work methods and behaviors to continuously improve performance.


• Re-enforce safety in all aspects of driving, service work and installation. Mitigate regulatory risk and prevent costly fines.


• Ensure appropriate training is provided to support this fundamental aspect of dispatch and delivery.


• Act as an escalation point and work to remove obstacles encountered by Service Coordinators. Develop and foster a collaborative approach among the team to proactively resolve issues and troubleshoot problems.


• Manage all jurisdictional sites, including inspections, repairs, maintenance, and coordination with authority having jurisdiction.


• Perform other job duties as assigned.

What you bring:

• Associate’s degree in management or equivalent training preferably in logistics or distribution.


• Minimum 5 years’ experience in HVAC/Burner/Propane/Gas service industry required


• Ability to travel during peak jurisdiction and regulatory season.


• Hold and maintain required state licensesto ensure full compliance and service capability for jurisdictional, LP, and distillate systems.


• Must be OQ certified and maintain certification.


• Legal Authorization to work in the US is required. We will not sponsor individuals for employment visas now or in the future for this job opening.

The expected annual salary range for this role is $90,000– 110,000 a year. This position is also eligible for an annual incentive program.

Please note the compensation information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, candidate’s geographical location, as well as market and business considerations.

Here at Superior Plus Propane, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals, we welcome all qualified candidates to apply. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at [e-mail] to let us know how we can enhance your experience.