Regional Service Manager

Solplanet; New Germany (MN); Sur place; USD 120 000 - 180 000; Plein temps

Avantages offerts par ce poste

Open-minded international team

Career development within Solplanet

Flat hierarchies and fast decision‑mak

Résumé du poste

Solplanet seeks a Regional Service Lead to drive service growth across EMEA from the US hint. You will develop and execute local business plans, plan resources, and align with global strategy to hit growth objectives.

You will coach service and support teams, manage partners, and ensure service levels, while building a culture of accountability and customer focus across large accounts.

Qualifications

• Bachelor's or higher in electrical engineering, renewable energy, PV engineering or similar.
• Minimum 10 years in operative service for electro-mechanical B2B products, including 5 years in a leadership role.
• Knowledge of PV, energy storage, EV chargers in distribution or utility-scale segments.
• Ability to lead in a dynamic, fast-paced environment.

Responsabilités

• Develop local service business plans aligned with global strategy.
• Formulate actions to meet annual budget targets and KPIs.
• Implement service levels and objectives; oversee processes.
• Coach and develop service and support teams; monitor KPIs.
• Lead talent recruitment and build a culture of accountability.
• Target key accounts and create opportunities to increase satisfaction.
• Manage service partners and escalate key customer issues.
• Join key sales meetings as the regional TS Service representative.
• Provide technical support and performance management for repair & maintenance partners.

Connaissances

German language proficiency

English business fluency

Leadership

Communication skills

Cross-regional collaboration

Strategic planning

Formation

Bachelor or higher in electrical engineering / renewable energy / PV engineering

Description du poste

As a Regional Service Lead EMEA:

• Develop the local business plan and do resource planning in line with the global strategy to achieve growth objectives
• Formulate and implement actions necessary within the service business to achieve the annual budget targets and KPI
• Implement and operate processes according to service levels and service objectives
• Coaches and develops the service and support teams (skills, processes, ensure teamwork/integration, KPIs)
• Create, develop and sustain a culture of team spirit, accountability, motivation and result orientation, recruiting talent with these behaviors
• Target the primary and large accounts and take personal responsibility to create opportunities within those accounts to increase customer satisfaction
• Successful Manager of change (e.g. implementation of HQ service process topics, like new systems, tools and processes)
• Take responsibility for Service Partner management and maintenance
• Implement the action in EMEA of the key customer escalation
• Join key sales meetings as local TS Service representative
• Take responsibility for technical support as well as the performance management to local partners of repair & maintenance

Your background and skills:

• Bachelor or above degrees, preferably in electrical engineering, renewable energy, photovoltaic engineering, or similar disciplines.
• Fluent in German and business fluent in English.
• Knowledge of the technical requirements for PV, energy storage systems, EV chargers in the distribution and/or utility scale segments.
• Ability to lead and focused in a dynamic, fast-paced environment
• Minimum 10 years in operative service for electro-mechanical b2b products, of which 5 years in a leadership position.
• Prior work experience in a PV related industry is not a necessity but will be an advantage

Your attributes:

• Self-motivated and performance driven
• Excellent interpersonal and communication skills
• Proactive, dynamic, solution and customer oriented
• Leadership of across regions, to coaches and develops the team

What we offer:

• Giving you the unique opportunity to be part of a spirited and diverse team of passionate experts that work together within an exceptionally open-minded environment
• Assisting you in to develop, personally and professionally, to grow internally within an international environment which leverages your abilities, skills and expertise
• Providing you the unique opportunity to be part of an ambitious, energetic and rapidly growing Solplanet team with flat hierarchies, fast decision making and strong opportunities to successfully cultivate your long-term path within the renewable energy industry