Regional Service Lead EMEA

Solplanet; Town of Poland (NY); On-site; USD 150,000 - 210,000; Full time

Job summary

SOLPLANET is seeking a Regional Service Lead EMEA to develop local service plans, drive growth, and manage service performance across the region. You will lead cross-functional teams, coordinate with partners, and ensure service excellence in a fast-paced market.

Fluency in German and English is required, with Mandarin a plus; 10+ years in electro-mechanical B2B service and 5 years in leadership preferred. A Bachelor degree in engineering is expected.

Qualifications

• Bachelor or above degrees, preferably in electrical engineering, renewable energy, PV engineering, or similar disciplines.
• Fluent in German and business fluent in English; Mandarin is a plus.
• Knowledge of the technical requirements for PV, energy storage systems, EV chargers in distribution/utility scale segments.
• Ability to lead and stay focused in a dynamic, fast-paced environment.
• Minimum 10 years in operative service for electro-mechanical B2B products, with 5 years in a leadership position.

Responsibilities

• Develop the local service plan and resource planning aligned with global strategy to drive growth.
• Formulate and execute actions within the service business to meet annual budgets and KPIs.
• Implement and operate processes according to service levels and objectives.
• Coach and develop service & support teams, fostering teamwork, KPIs, and accountability.
• Lead talent recruitment with a culture of performance, responsibility, and result orientation.
• Target key accounts and create opportunities to increase customer satisfaction.
• Manage change initiatives (e.g., HQ service processes, new systems/tools).
• Oversee Service Partner management and maintenance.
• Manage key customer escalations within EMEA and participate in key sales meetings.

Skills

German language

English language

Leadership

Communication

Dynamic environment

Education

Bachelor degree or above in electrical engineering or renewable energy

Job description

• At SOLPLANET, we are driven by a simple idea: solar for everybody
• We strive to create the best possible experience for distributors, installers and end users
• That´s why our solar inverters, energy storage systems and EV chargers are easy-to-install, reliable and user friendly

Our belief:

• At SOLPLANET, we are driven by a simple idea: solar for everybody
• We strive to create the best possible experience for distributors, installers and end users
• That´s why our solar inverters, energy storage systems and EV chargers are easy-to-install, reliable and user friendly

Who We Are:

• Private equity-backed AISWEI is a leading provider of renewable energy solutions - providing the world with solar inverters, batteries, EV chargers, heat pumps, and energy management solutions
• AISWEI has more than 15 years of expertise in R&D and manufacturing, with a strong technology heritage from both Germany and China
• With 32 GW of annual production volumes (2024), AISWEI is one of the largest manufacturers of solar string inverters world-wide
• AISWEI is operating under its own brand in China and its SOLPLANET brand internationally, and is trusted by leading global brands as an ODM service provider
• Our team passionately believe that that we are all fellow citizens of one planet, and we are truly honored about deploying our solutions to local societies worldwide - every day

How you’ll help us:

As a Regional Service Lead EMEA:

• Develop the local business plan and do resource planning in line with the global strategy to achieve growth objectives
• Formulate and implement actions necessary within the service business to achieve the annual budget targets and KPI
• Implement and operate processes according to service levels and service objectives
• Coaches and develops the service and support teams (skills, processes, ensure teamwork/integration, KPIs)
• Create, develop and sustain a culture of team spirit, accountability, motivation and result orientation, recruiting talent with these behaviors
• Target the primary and large accounts and take personal responsibility to create opportunities within those accounts to increase customer satisfaction
• Successful Manager of change (e.g. implementation of HQ service process topics, like new systems, tools and processes)
• Take responsibility for Service Partner management and maintenance
• Implement the action in EMEA of the key customer escalation
• Join key sales meetings as local TS Service representative
• Take responsibility for technical support as well as the performance management to local partners of repair & maintenance

Requirements

Your background and skills:

• Bachelor or above degrees, preferably in electrical engineering, renewable energy, photovoltaic engineering, or similar disciplines
• Fluent in German and business fluent in English. Proficiency in Mandarin is a plus
• Knowledge of the technical requirements for PV, energy storage systems, EV chargers in the distribution and/or utility scale segments
• Ability to lead and focused in a dynamic, fast-paced environment
• Minimum 10 years in operative service for electro-mechanical b2b products, of which 5 years in a leadership position
• Prior work experience in a PV related industry is not a necessity but will be an advantage

Your attributes:

• Self-motivated and performance driven
• Excellent interpersonal and communication skills
• Proactive, dynamic, solution and customer oriented
• Leadership of across regions, to coaches and develops the team

Benefits

What we offer:

• Giving you the unique opportunity to be part of a spirited and diverse team of passionate experts that work together within an exceptionally open-minded environment
• Assisting you in to develop, personally and professionally, to grow internally within an international environment which leverages your abilities, skills and expertise
• Providing you the unique opportunity to be part of an ambitious, energetic and rapidly growing Solplanet team with flat hierarchies, fast decision making and strong opportunities to successfully cultivate your long-term path within the renewable energy industry

By submitting your application, you declare your agreement to saving your application data at Aiswei B.V, and that such data may be used for internal purposes in the context of the upcoming application process. If there is no employment, the data will be deleted after six months. The application data are treated confidentially in accordance with the provisions of the Federal Data Protection Act and are not passed on to third parties. You can revoke your consent at any time, either by email or in writing by mail.