Regional Service Manager

Socket.dev; Marietta (GA); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Vehicle allowance

Job summary

Maxair seeks a Service Area Manager to lead service operations in the Marietta area, reporting to the General Manager. You will oversee technicians, dispatchers, and administrators, drive revenue and margins, and ensure top-tier customer satisfaction.

The role requires strong leadership, HVAC/plumbing knowledge, and a customer-focused mindset. This position offers opportunities to develop leadership skills, collaborate with sales and project management, and maintain close relations with

Qualifications

• Bachelor's degree in business, marketing, technology or other applicable field (technical field experience may substitute).
• Ability to represent Maxair in front of current and prospective customers.
• Excellent phone, written and interpersonal skills.
• Working knowledge of basic HVAC and plumbing operations and suppliers.
• Ability to pass a pre-employment drug screening and participate in a drug free workplace.
• Current driver's license.

Responsibilities

• Achieve annual revenue, gross margin budgets and operating margin budgets.
• Managing all direct reports and recruiting for new hires.
• Coach and develop future leaders
• Ensure accountability to individual performance metrics and customer satisfaction
• Developing and maintaining key customer relationships throughout the customer's organization.
• Working with other service team leaders to insure optimal delivery of services to all Maxair customers.
• Working with Maxair sales team to price, win and manage large service projects and preventive maintenance opportunities in assigned area.
• Working with Maxair project managers to price, win and manage large service projects in assigned area.
• Serve as backup to other service team leaders.
• Evaluating and approving all invoices generated for assigned area
• Resolving customer concerns and complaints in a timely, efficient and cost effective manner.
• Supporting company efforts to collect on past due accounts receivables.
• Developing and maintaining familiarity with all Maxair and industry offerings.
• Maintaining and improving leadership skills via self-study, seminars, etc.
• Maintaining a liaison with product representatives and local suppliers to stay abreast of product lines, promotions, trends, etc.

Skills

Customer relationship

Interpersonal communication

Office suite proficiency

Education

Bachelor's degree in business, marketing, technology or other applicable field

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

Maxair seeks a Service Area Manager to lead service operations in the Marietta area, reporting to the General Manager. You will oversee technicians, dispatchers, and administrators, drive revenue and margins, and ensure top-tier customer satisfaction.

The role requires strong leadership, HVAC/plumbing knowledge, and a customer-focused mindset. This position offers opportunities to develop leadership skills, collaborate with sales and project management, and maintain close relations with