Regional Service Manager

Drägerwerk AG & Co. KGaA; Las Vegas (NV); On-site; USD 115,000 - 135,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Job summary

Draeger, Inc. seeks a Regional Service Manager for California or Arizona. The candidate must reside in the territory and oversee service activities to ensure customer satisfaction and budget targets while applying company strategies and procedures.

Responsibilities include planning, budgeting, staff supervision, customer relations, and collaboration with Sales Directors. Occasional field travel and IDN/GPO development support are included.

Qualifications

• Technical or business degree in related field or the equivalent in education, training and experience.
• Minimum 5 years in a Service role with customer service solutions; medical devices preferred.
• Minimum 2 years supervisory experience.
• Strong technical background; proficient with MS Office; SAP a plus; excellent communication and customer focus.
• Lifting: able to lift equipment over 25 pounds.

Responsibilities

• Establish and implement an annual business plan for the service region.
• Manage regional activities to achieve budget targets and control expenses.
• Hire, train, and direct field service personnel in the region.
• Maintain customer satisfaction and ensure adherence to quality standards.
• Collaborate with Area Sales Directors on joint sales/service strategies.
• Travel periodically to monitor market awareness and key accounts.
• Support development of IDN/GPO accounts with Strategic Corporate Accounts team.

Skills

MS Office

SAP

Customer focus

Communication

Education

Technical or business degree or equivalent

Job description

Select how often (in days) to receive an alert: Create Alert

• Business Unit: Draeger, Inc., Job-ID: 1357
• Function: Service
• Work Location: Field Service
• Employment Type: Permanent

The Job Responsibilities

We are looking for a Regional Service Manager in California or Arizona. Candidate must live in the territory.

The Regional Service Manager oversees service activities in the assigned region to develop and maintain high levels of customer satisfaction and achievement of budget targets while ensuring consistent application of company strategies, policies, and procedures.

Main Responsibilities:

• Establish and implement an annual business plan consistent with the overall objectives of the Service organization and the Company; periodically provide status updates. Develop business strategies and supportive programs for service region.
• Manage regional activities to achieve budget targets. This includes but is not limited to generating revenue, controlling expenses, maintaining inventory at budgeted levels and managing company assets.
• Hire, train, evaluate and direct the activities of field service personnel in the assigned region. Monitor and evaluate performance to targets and take corrective action as necessary.
• Establish, maintain and continuously improve customer satisfaction within the region.
• Ensure procedural compliance and patient safety in accordance with all regulations and standards. Ensure compliance with internal and external quality standards and processes.
• Work with Area Sales Directors to develop joint sales/service account strategies. Maintain contacts with major accounts in coordination with the Sales Executives and Area Sales Directors.
• Periodic field travel to ensure market awareness, employee monitoring and key account relationships are maintained.
• Enable business development of targeted IDN/GPO accounts by collaborating and supporting the Strategic Corporate Accounts team.

Your Qualifications

Education / Experience:

• Technical or business degree in a related field or the equivalent in education, training and experience.
• Must have a minimum of 5 years’ experience in a Service role and demonstrated success in implementing effective customer service solutions; experience with medical devices strongly preferred.
• Minimum 2 years previous experience in a supervisory role required.
• Must have a strong technical background. Proficient with MS office suite; experience with SAP a plus. Excellent communication skills and customer focus a must.
• Lifting: Must be able to lift equipment which can weigh in excess of 25 pounds

The targeted pay range for this position is typically between $115,000 - $135,000 . We note that the base pay offered is based on market location and may vary further depending on individualized factors for job candidates, such as job-related knowledge, skills, experience, and other objective business considerations. This position is eligible for the following additional compensation: annual bonus.

While Draeger values diverse global talent, this role requires current and ongoing work authorization in the United States. Unfortunately, Draeger is unable to provide visa sponsorship now or in the future.

Draeger is a federal government contractor. If this position requires access to federally restricted information, the individual’s eligibility for and attainment of federally required licensing is a condition of employment.

At Draeger, Technology for Life means supporting our people in every aspect of their lives. We offer a competitive benefits package that may include:

• Medical, dental, and vision insurance
• Life, short- and long-term disability coverage
• 401(k) with company match
• Over 4 weeks of paid time off, plus holidays and parental leave
• Flexible spending accounts and employee assistance program

Select locations also offer free parking, an on-site gym, cafeteria, and game room.

Who we are

We’re hiring! If you want your contributions to make a real difference, check out this new career opportunity with us at Draeger where we are led by the guiding principle “Technology for Life”.

Draeger has several sites located across North America as well as field-based sales and service positions. Our North America headquarters is located in Telford, PA just north of Philadelphia. We also have US sites in Andover, MA, and Houston, TX. Our Canada site is located in Mississauga, Ontario.

Draeger is an Equal Opportunity Employer.