BioMed Field Service Engineer II - Pittsburgh, PA

Dräger; Pittsburgh (Allegheny County); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life and disability coverage

401(k) with company match

Over 4 weeks PTO + holidays and leave

Job summary

Dräger is seeking a Biomed Field Service Engineer II to service the Pittsburgh area. This field-based role covers installation, maintenance, recalls, and repairs at customer sites, with a company vehicle for personal use. You will work independently to meet service metrics and maintain asset integrity.

You will diagnose and repair biomedical devices to OEM standards, install new equipment, and manage service orders. Travel and flexible hours are required to meet customer needs and business goals.

Qualifications

• Associates in Electronics or related discipline (or equivalent combination of education and experience).
• Minimum of 2–4 years experience in biomedical or electronic field service.
• Ability to work independently while meeting goals.
• Strong customer communication skills required.
• Computer networking experience is preferred.
• Ability to read service history and device logs to diagnose issues.
• Proficient with Microsoft Office and business systems.
• Works independently and manages multiple priorities.
• Customer focused with a strong learning orientation.

Responsibilities

• Provide installation, maintenance, recall, and repair support for assigned modalities and models at customer sites.
• Perform preventative maintenance and recall service for all models in the territory.
• Diagnose, evaluate, calibrate, and repair devices to OEM standards.
• Install new medical devices, demo units, and loaners per OEM standards.
• Manage service orders and document completed work promptly.
• Achieve KPIs while adhering to procedures and work instructions.
• Maintain asset inventory and accountability, including vehicle and test equipment.
• Travel as required and support adjacent teams as needed.
• Mentor and upskill new team members when required.

Skills

Customer communication

Independent worker

Networking experience

Microsoft Office

Education

Associate degree in Electronics

Tools

Microsoft Office

Job description

• Business Unit: Draeger, Inc., Job-ID: 1364
• Location: Pittsburgh
• Function: Service
• Work Location: Field Service
• Employment Type: Permanent

The Job Responsibilities

The Biomed Field Service Engineer II is a field based position covering the Pittsburgh area. You must live in the territory. This position is eligible for a company vehicle with personal use allowed. Provides installation, maintenance, recall, and repair support for a broad range of assigned modalities and models at customer sites. Operates with a high degree of independence and minimal oversight. Drives customer satisfaction through consistent achievement of service metrics and professional engagement with customers and stakeholders. Follows company procedures and maintains accountability for assigned assets, including vehicle, inventory, and test equipment. Contributes ideas to support a team’s effectiveness and provides occasional field support to adjacent team members as business needs require.

• Performs preventative maintenance and recall service for all models within the territory. Performs work independently with occasional outside support.
• Diagnoses, evaluates, calibrates, and repairs nonfunctioning devices to OEM standards for assigned models. Works on repairs that are moderately difficult, guided by defined and documented processes. Performs work independently with only occasional outside support.
• Installs new medical devices, demo units and loaners per OEM standards. Able to install independently in all instances.
• Leverages available technology to manage service orders, access customer and equipment information, accurately document completed service work promptly, and utilize technical documentation and diagnostic tools. Ensures efficient service order management to consistently deliver high-quality service to Dräger customers.
• Consistently achieves assigned KPIs while adhering to all operational procedures and work instructions, ensuring consistent performance, efficiency, and compliance with company standards.
• Maintains full compliance with Field Service Engineer requirements by completing required training, managing calibrated test equipment, performing inventory cycle counts and discrepancy resolution, and adhering to service order documentation standards. Ensure timely, accurate documentation, rapid correction of errors, and appropriate engagement with Quality to meet regulatory and company requirements.
• Maintains accountability for assigned company assets, including vehicle, inventory, and test equipment, ensuring assets are properly maintained, accurately inventoried, and available to support service activities. Reports damage, loss, or required maintenance in a timely manner.
• Work at varying locations, travel as required, and adjust work hours, including nonstandard business hours, to meet customer and business needs.
• Occasionally responsible for up‑skilling new team members.

Your Qualifications

• Associates in Electronics or related discipline or equivalent combination of education and experience.
• Minimum of 2 to 4 years of experience – biomedical or electronic field service
• Experience working independently while reaching assigned goals.
• Strong customer communication skills.
• Computer networking experience is preferred.
• Able to review service history and device log data to achieve repairs.
• Effective communicator with internal and external customers.
• Able to interpret technical documentation to diagnose and resolve equipment issues.
• Proficient with Microsoft Office and other business systems.
• Works independently and manages multiple priorities.
• Customer focused with a strong learning orientation.
• Demonstrates effective planning and execution skills

While Draeger values diverse global talent, this role requires current and ongoing work authorization in the United States. Unfortunately, Draeger is unable to provide visa sponsorship now or in the future.

Draeger is a federal government contractor. If this position requires access to federally restricted information, the individual’s eligibility for and attainment of federally required licensing is a condition of employment.

Dräger Benefits

At Draeger, Technology for Life means supporting our people in every aspect of their lives. We offer a competitive benefits package that may include:

• Medical, dental, and vision insurance
• Life, short- and long-term disability coverage
• 401(k) with company match
• Over 4 weeks of paid time off, plus holidays and parental leave
• Flexible spending accounts and employee assistance program

Select locations also offer free parking, an on‑site gym, cafeteria, and game room.

Who We Are

We’re hiring! If you want your contributions to make a real difference, check out this new career opportunity with us at Draeger where we are led by the guiding principle “Technology for Life”.

Draeger has several sites located across North America as well as field-based sales and service positions. Our North America headquarters is located in Telford, PA just north of Philadelphia. We also have US sites in Andover, MA, and Houston, TX. Our Canada site is located in Mississauga, Ontario.

Draeger is an Equal Opportunity Employer.

We look forward to receiving your application.