Regional Service Manager

Drägerwerk AG & Co. KGaA; Los Angeles (CA); Presencial; USD 115 000 - 135 000; Tempo integral

Resumo da oferta

Draeger, Inc. is seeking a Regional Service Manager for California or Arizona. You will oversee service activities in the region, ensuring customer satisfaction and budget achievement while applying company policies and procedures.

The role requires living in the territory and managing field service personnel. Responsibilities include developing annual business plans, driving regional revenue, controlling expenses, and maintaining asset inventory.

Qualificações

• Technical or business degree in a related field or the equivalent in education, training and experience.
• Minimum 5 years’ experience in a Service role with success in customer service solutions; medical devices preferred.
• Minimum 2 years supervisory experience.
• Strong technical background; proficient with MS Office; SAP experience a plus.
• Must be able to lift equipment weighing more than 25 pounds.

Responsabilidades

• Establish and implement an annual business plan aligned with Service objectives and company goals; develop regional strategies.
• Manage regional activities to meet budget targets, including revenue generation and expense control.
• Hire, train, evaluate and direct field service personnel in the region; monitor performance and take corrective actions.
• Establish and maintain customer satisfaction within the region.
• Ensure compliance with patient safety, quality standards and regulatory requirements.

Conhecimentos

Customer focus

Communication skills

MS Office

SAP

Technical background

Formação académica

Technical or business degree in a related field

Ferramentas

SAP

MS Office

Descrição da oferta de emprego

• Business Unit:Draeger, Inc., Job-ID:1357


• Function:Service


• Work Location:Field Service


• Employment Type:Permanent

The Job Responsibilities

We are looking for a Regional Service Manager in California or Arizona. Candidate must live in the territory.

The Regional Service Manager oversees service activities in the assigned region to develop and maintain high levels of customer satisfaction and achievement of budget targets while ensuring consistent application of company strategies, policies, and procedures.

Main Responsibilities:

• Establish and implement an annual business plan consistent with the overall objectives of the Service organization and the Company; periodically provide status updates. Develop business strategies and supportive programs for service region.


• Manage regional activities to achieve budget targets. This includes but is not limited to generating revenue, controlling expenses, maintaining inventory at budgeted levels and managing company assets.


• Hire, train, evaluate and direct the activities of field service personnel in the assigned region. Monitor and evaluate performance to targets and take corrective action as necessary.


• Establish, maintain and continuously improve customer satisfaction within the region.


• Ensure procedural compliance and patient safety in accordance with all regulations and standards. Ensure compliance with internal and external quality standards and processes.


• Work with Area Sales Directors to develop joint sales/service account strategies. Maintain contacts with major accounts in coordination with the Sales Executives and Area Sales Directors.


• Periodic field travel to ensure market awareness, employee monitoring and key account relationships are maintained.


• Enable business development of targeted IDN/GPO accounts by collaborating and supporting the Strategic Corporate Accounts team.

Your Qualifications

Education / Experience:

• Technical or business degree in a related field or the equivalent in education, training and experience.


• Must have a minimum of 5 years’ experience in a Service role and demonstrated success in implementing effective customer service solutions; experience with medical devices strongly preferred.


• Minimum 2 years previous experience in a supervisory role required.


• Must have a strong technical background. Proficient with MS office suite; experience with SAP a plus. Excellent communication skills and customer focus a must.


• Lifting: Must be able to lift equipment which can weigh in excess of 25 pounds

The targeted pay range for this position is typically between $115,000 - $135,000 . We note that the base pay offered is based on market location and may vary further depending on individualized factors for job candidates, such as job-related knowledge, skills, experience, and other objective business considerations. This position is eligible for the following additional compensation: annual bonus.

At Draeger, Technology for Life means supporting our people in every aspect of their lives. We offer a competitive benefits package that may include:

• Medical, dental, and vision insurance


• Life, short- and long-term disability coverage


• 401(k) with company match


• Over 4 weeks of paid time off, plus holidays and parental leave


• Flexible spending accounts and employee assistance program

Select locations also offer free parking, an on-site gym, cafeteria, and game room.

Who we are

We’re hiring! If you want your contributions to make a real difference, check out this new career opportunity with us at Draeger where we are led by the guiding principle “Technology for Life”.

Draeger has several sites located across North America as well as field-based sales and service positions. Our North America headquarters is located in Telford, PA just north of Philadelphia. We also have US sites in Andover, MA, and Houston, TX. Our Canada site is located in Mississauga, Ontario.

Draeger is an Equal Opportunity Employer.