Regional Service Manager

Los Angeles, Las Vegas, Phoenix, San Diego San Francisco; San Diego (CA); On-site; USD 115,000 - 135,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life and disability protection

401(k) with company match

Paid time off and holidays

Parental leave

Job summary

Draeger, Inc. is seeking a Regional Service Manager to lead service activities in California or Arizona. You must reside in the territory and drive customer satisfaction, budgets, and strategic service initiatives.

The role oversees regional service operations, ensures compliance with quality standards, and collaborates with Sales Directors on account strategies. Periodic travel and a base salary with annual bonus are offered.

Qualifications

• Technical or business degree or equivalent education/experience.
• Minimum 5 years in a Service role with customer service solutions.
• Minimum 2 years supervisory experience.
• Strong technical background; MS Office; SAP is a plus.
• Lifting ability up to 25 pounds.

Responsibilities

• Establish annual business plan and develop service strategies for the region.
• Manage regional activities to meet budget targets and control costs.
• Recruit, train, and supervise field service staff; monitor performance.
• Maintain high customer satisfaction within the region.
• Ensure regulatory and quality compliance across procedures.
• Collaborate with Area Sales Directors on joint strategies and key accounts.
• Travel periodically to maintain market awareness and relationships.
• Support business development with IDN/GPO accounts.

Skills

Service experience

Supervisory experience

Technical background

MS Office

SAP familiarity

Communication skills

Education

Technical or business degree

Tools

SAP

Job description

• Business Unit:Draeger, Inc., Job-ID: 1357
• Function:Service
• Work Location:Field Service
• Employment Type:Permanent

The Job Responsibilities

We are looking for a Regional Service Manager in California or Arizona. Candidate must live in the territory.

The Regional Service Manager oversees service activities in the assigned region to develop and maintain high levels of customer satisfaction and achievement of budget targets while ensuring consistent application of company strategies, policies, and procedures.

Main Responsibilities:

• Establish and implement an annual business plan consistent with the overall objectives of the Service organization and the Company; periodically provide status updates. Develop business strategies and supportive programs for service region.
• Manage regional activities to achieve budget targets. This includes but is not limited to generating revenue, controlling expenses, maintaining inventory at budgeted levels and managing company assets.
• Hire, train, evaluate and direct the activities of field service personnel in the assigned region. Monitor and evaluate performance to targets and take corrective action as necessary.
• Establish, maintain and continuously improve customer satisfaction within the region.
• Ensure procedural compliance and patient safety in accordance with all regulations and standards. Ensure compliance with internal and external quality standards and processes.
• Work with Area Sales Directors to develop joint sales/service account strategies. Maintain contacts with major accounts in coordination with the Sales Executives and Area Sales Directors.
• Periodic field travel to ensure market awareness, employee monitoring and key account relationships are maintained.
• Enable business development of targeted IDN/GPO accounts by collaborating and supporting the Strategic Corporate Accounts team.

Your Qualifications

Education / Experience:

• Technical or business degree in a related field or the equivalent in education, training and experience.
• Must have a minimum of 5 years’ experience in a Service role and demonstrated success in implementing effective customer service solutions; experience with medical devices strongly preferred.
• Minimum 2 years previous experience in a supervisory role required.
• Must have a strong technical background. Proficient with MS office suite; experience with SAP a plus. Excellent communication skills and customer focus a must.
• Lifting: Must be able to lift equipment which can weigh in excess of 25 pounds

The targeted pay range for this position is typically between $115,000 - $135,000 . We note that the base pay offered is based on market location and may vary further depending on individualized factors for job candidates, such as job-related knowledge, skills, experience, and other objective business considerations. This position is eligible for the following additional compensation: annual bonus.

At Draeger, Technology for Life means supporting our people in every aspect of their lives. We offer a competitive benefits package that may include:

• Medical, dental, and vision insurance
• Life, short- and long-term disability coverage
• 401(k) with company match
• Over 4 weeks of paid time off, plus holidays and parental leave
• Flexible spending accounts and employee assistance program

Select locations also offer free parking, an on-site gym, cafeteria, and game room.

Who we are

We’re hiring! If you want your contributions to make a real difference, check out this new career opportunity with us at Draeger where we are led by the guiding principle “Technology for Life”.

Draeger has several sites located across North America as well as field-based sales and service positions. Our North America headquarters is located in Telford, PA just north of Philadelphia. We also have US sites in Andover, MA, and Houston, TX. Our Canada site is located in Mississauga, Ontario.

Draeger is an Equal Opportunity Employer.