Regional Service Leader: Team Growth & Customer Excellence

Cobb Technologies; Roanoke (VA); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Competitive pay

Health benefits

Retirement plan

Paid time off

Training and development

Employee recognition

Community initiatives

Job summary

Cobb Technologies in Glen Allen, VA is seeking a hands-on Service Manager to lead service operations, drive performance, and ensure exceptional customer experience. The role oversees daily service activities, manages resources, and develops teams to deliver efficient, compliant service outcomes.

The ideal candidate has 3-5 years of leadership experience, strong communication and problem-solving skills, and a commitment to accountability and continuous improvement in a collaborative, high-trust

Qualifications

• 3-5 years of leadership experience.
• Hands-on leader with a strong customer focus.
• Ability to manage resources and drive service performance.
• Excellent communication and conflict-resolution skills.
• Commitment to accountability, continuous improvement, and ethical leadership.

Responsibilities

• Direct and oversee daily service department operations.
• Monitor key service metrics (response time, first-call resolution, backlog).
• Recruit, train, and develop service technicians and staff.
• Maintain inventory levels with the parts team.
• Partner with sales for renewals and upgrades.
• Ensure compliance with policies and safety requirements.

Skills

Leadership experience

Team development

Customer focus

Problem solving

Communication

Change leadership

Job description

Cobb Technologies in Glen Allen, VA is seeking a hands-on Service Manager to lead service operations, drive performance, and ensure exceptional customer experience. The role oversees daily service activities, manages resources, and develops teams to deliver efficient, compliant service outcomes.

The ideal candidate has 3-5 years of leadership experience, strong communication and problem-solving skills, and a commitment to accountability and continuous improvement in a collaborative, high-trust