Client Success & Billing Specialist

Cobb Technologies; Glen Allen (VA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan with company match

Generous paid time off

Employee Assistance Program

Professional development opportunities

Job summary

Cobb Technologies is seeking a motivated, detail-oriented Customer Success Manager to oversee post-sale relationships for a portfolio of business customers in Virginia. The role focuses on coordinating needs, maintaining accurate billing and contract information, and ensuring requests are resolved promptly and professionally.

This is an account-management position without people management responsibilities; most communications occur via telephone and email.

Qualifications

• Two+ years in B2B customer service or account management.
• Associate degree or higher preferred; related experience may substitute for education.
• Strong Microsoft Office skills, especially Excel.
• Experience with billing reconciliation or administering customer contracts.
• Excellent written and verbal communication skills.

Responsibilities

• Serve as the primary post-sale contact for an assigned portfolio of business customers.
• Build and maintain strong, professional relationships with customers.
• Understand each customer's equipment, service, supply, billing, and contract needs.
• Respond to customer questions and requests promptly and professionally.
• Coordinate with internal departments to ensure commitments are completed successfully.
• Provide customers and internal teams with timely updates on open requests.
• Manage customer concerns and escalations with clear communication and follow-through.
• Identify opportunities to improve customer satisfaction, retention, and account growth.

Skills

Customer relationship management

Communication

Time management

Attention to detail

Organizational skills

Problem solving

Education

Associate degree preferred

Tools

MS Excel

Job description

Cobb Technologies is seeking a motivated, detail-oriented Customer Success Manager to oversee post-sale relationships for a portfolio of business customers in Virginia. The role focuses on coordinating needs, maintaining accurate billing and contract information, and ensuring requests are resolved promptly and professionally.

This is an account-management position without people management responsibilities; most communications occur via telephone and email.