Regional Security Operations & Client Relations Lead

Osen-Hunter Group; San Antonio (TX); Hybrid; USD 115,000 - 145,000; Full time

Job summary

The Security Account Manager at Osen-Hunter Group will oversee regional security operations, coordinate armed guard teams, and maintain strong client relationships on-site in the San Antonio area. You will ensure compliance with laws, safety standards, and incident reporting while driving service excellence.

Requires 15 years in security operations leadership (10+ overseeing armed guards), U.S. citizenship, and Top Secret clearance with poly; CPP/PSP preferred.

Qualifications

• Minimum 15 years in security operations management with 10+ years overseeing armed guard services.
• Bachelor's degree in security management, business administration, criminal justice, or related field.
• U.S. citizenship and Top Secret clearance with polygraph; CPP/PSP preferred.
• Must hold a valid driver's license.

Responsibilities

• Oversee day-to-day security operations across the region.
• Serve as primary client contact and manage relationships.
• Lead recruitment, onboarding, and training of armed guards.
• Ensure compliance with laws and risk management; maintain documentation.
• Manage budgets, billing, and payroll for accounts.

Skills

Leadership

Communication

Decision making

Interpersonal skills

Driver's license

Education

Bachelor’s degree in security management, business administration, criminal justice, or a related field

Tools

Incident reporting systems

Scheduling software

Microsoft Office Suite

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Security Account Manager (San Antonio, TX)

30+ days ago Requisition ID: 1042

Position Overview

TheSecurity Account Manageroversees all operations, performance, and client relationships across a designated region. This role includes managing armed guard teams, ensuring compliance with legal and safety standards, and maintaining high levels of client satisfaction. The Security Account Manager is a key liaison between clients, field personnel, and Osen-Hunter senior leadership, ensuring effective service delivery and operational excellence.
The position is located and will report daily on-site in the San Antonio Area.

Duties

• Operational Management:
  • Oversee day-to-day security operations for sites within the assigned region.
  • Ensure armed guards are deployed, trained, and scheduled appropriately to meet client requirements.
  • Conduct routine site visits to evaluate guard performance and address operational challenges.
• Client Relationship Management:
  • Serve as clients' primary point of contact, ensuring their security needs are met.
  • Address and resolve client concerns promptly while maintaining professional communication.
  • Regularly review and assess the effectiveness of security plans, and suggesting improvements, as needed.
• Team Leadership and Development:
  • Lead and mentor staff in the recruitment, onboarding, and training armed guards in compliance with company policies and local regulations.
  • Provide ongoing coaching, feedback, and performance evaluations to ensure team excellence.
  • Foster a culture of professionalism, accountability, and continuous improvement.
• Compliance and Risk Management:
  • Ensure all armed guards comply with federal, state, and local laws, including licensing and firearms regulations.
  • Conduct risk assessments and implement mitigation strategies to safeguard personnel and assets.
  • Maintain accurate documentation for all security operations, including - but not limited to - incident reports, training records, and compliance audits.
• Financial and Resource Management:
  • Develop and manage budgets for assigned accounts, optimizing resource allocation and minimizing costs.
  • Monitor billing, invoicing, and payroll accuracy for assigned accounts.
  • Support business development efforts, including client renewals and new account acquisitions.
• Other duties as assigned.

Requirements

• Education:
  • Bachelor’s degree in security management, business administration, criminal justice, or a related field, preferred.
• Experience:
  • Minimum of fifteen (15) years in security operations management, with at least ten (10) years overseeing armed guard service or law enforcement/military security operations.
  • Proven track record in managing multiple accounts and large teams across diverse locations.
• Skills:
  • Strong leadership and decision-making capabilities.
  • Excellent communication, negotiation, and interpersonal skills.
  • Proficiency in incident reporting systems, scheduling software, and Microsoft Office Suite.
  • Ability to analyze and respond to evolving security risks effectively.
  • Hold a valid driver’s license.
• Certifications and Licenses:
  • Must be a United States Citizen.
  • Must hold a current Top Secret security clearance with POLY.
  • Professional certifications such as Certified Protection Professional (CPP) or Physical Security Professional (PSP), preferred.

Working Conditions:

• Combination of office and field environments, including on-site visits to client locations.
• Must be readily available for duty, even during off-duty hours, unless on scheduled leave. May require evening, weekend, and holiday availability based on client needs and operational demands.
• Must be willing and able to conduct local/regional travel for no more than 10% of work time.
• Must maintain a high level of grooming, physical fitness, and professional appearance.

Must be able to provide documented experience in listed areas of responsibility.

This role offers the opportunity to significantly impact the safety and security of people, assets, and facilities.

The Osen-Hunter Group is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to San Antonio, TX and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Osen-Hunter, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $115,000 to $145,000.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

The Osen-Hunter Group is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, or any other legally protected status.