Regional Sales Operations & Compliance Leader

Hyatt Vacation Ownership; Escondido (CA); On-site; USD 96,000 - 106,000; Full time

Job summary

Hyatt Vacation Ownership is seeking a Regional Sales Administration Manager to lead site-based NOA contracting teams across North America timeshare operations. The role focuses on policy compliance with corporate, mortgage bank, and legal standards, including PII, PCI, credit underwriting, and truth-in-lending.

Responsibilities include ensuring regulatory adherence, driving contracting efficiency, and training site teams.

Qualifications

• Four-year Bachelor of Business Administration or related discipline or equivalent work experience.
• At least eight years of progressive management experience.
• Experience within real estate or vacation ownership industry preferred.
• Experience in high volume, fast-paced, results oriented business environments required.
• Demonstrated success managing a team of direct reports located remotely, operating 7 days per week

Responsibilities

• Primary focus is on adhering to procedures, process, real estate and escrow law related compliance and ensuring production metrics are met.
• Creates reporting on site production and pending business. Ensures follows up and follows through on all good sales with document issues and money shortages.
• Reviews and analyzes reports on performance metrics associated with contracting and closing efficiencies. Works directly with the Audit department to resolve unclosed business and any exceptions needed on sales.
• Ensures onsite contracting teams are knowledgeable and updated on all AOPs, pricing changes, accounting updates impacting contracting. Works directly with onsite teams on all new rollouts.
• Provides guidance to site Sales Administration Managers (SAMs) / Supervisors and to regional and site Marketing and Sales staff. Acts as a SME and resource for sales centers regarding any sales administration operational or procedural issues impacting the business or projects associated with responsibilities.
• Assists Regional AD / or VP NOA in identifying training and compliance needs and partners with NOA Implementation, NOA Business Support and NOA training and Compliance & Audit Managers to develop supporting communications and training collateral as appropriate.

Skills

Real estate regulations knowledge

Data analysis

Verbal and written communication

Travel willingness

Team leadership and remote management

Education

Bachelor of Business Administration or related discipline

Equivalent work experience

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Hyatt Vacation Ownership is seeking a Regional Sales Administration Manager to lead site-based NOA contracting teams across North America timeshare operations. The role focuses on policy compliance with corporate, mortgage bank, and legal standards, including PII, PCI, credit underwriting, and truth-in-lending.

Responsibilities include ensuring regulatory adherence, driving contracting efficiency, and training site teams.