Overview
The Regional Sales Manager is responsible for developing and maintaining strong customer relationships, identifying new business opportunities, and providing exceptional service to clients. This role requires a self-motivated individual with strong communication skills, the ability to manage multiple priorities, and a willingness to learn and grow in a fast-paced and evolving industry.
Key Responsibilities
Customer Relationship Management
- Build and maintain long-term relationships with customers through regular communication, onsite visits, and responsive service.
- Understand customer needs and recommend appropriate products, solutions, or services.
- Address concerns or issues with professionalism, tact, and timely follow-through.
Sales & Business Development
- Identify new business opportunities within assigned territories or market segments.
- Present product features, benefits, and value propositions clearly and effectively.
- Prepare quotes, proposals, and other sales documentation with accuracy and attention to detail.
- Meet or exceed assigned sales goals and performance metrics.
Territory Management
- Plan and prioritize daily, weekly, and monthly activities to maximize efficiency and results.
- Maintain an organized schedule of customer visits, follow‑ups, and prospecting activities.
- Keep detailed records of customer interactions, opportunities, and progress.
Internal Collaboration
- Work closely, collaboratively and respectfully with internal teams—including customer service, operations, engineering, or procurement—to ensure customer needs are met.
- Communicate customer requirements, orders, and project updates accurately and promptly.
- Participate in team meetings and contribute ideas for improving processes and customer satisfaction.
Professional Development
- Stay informed about industry trends, product updates, competitive offerings, and new technologies.
- Participate in ongoing training to build product, market, and sales skill proficiency.
- Embrace an environment of continuous learning and adaptability.
Required Skills & Qualifications
- Strong work ethic with the ability to take initiative and work independently.
- Professional communication skills, with the ability to respond to different situations and customer needs with maturity, tact, and good judgment.
- Effective time management and multi-tasking skills, including the ability to prioritize tasks and manage a dynamic workload.
- Proficiency in basic math, grammar, and writing, ensuring clear communication and accurate record-keeping.
- Willingness to learn new tools, processes, and industry information, adapting quickly to change.
- Reliable problem-solving skills, with the ability to think critically and resolve issues in real time.
- Basic computer proficiency, including email, CRM systems, and common office software.
Preferred Qualifications
- 5 - 7 years successful experience in outside sales calling on customers in the Cannabis industry, preferably in New York.
- Familiarity with the company’s products or related industry.
- Experience working in a fast-paced or high-growth environment.
Work Environment & Expectations
- Regular travel within the assigned territory is required.
- Must be comfortable meeting with customers in person, attending industry events, and representing the company professionally.
- Occasional evening or weekend work may be required for customer needs or trade events.