Regional Sales & Customer Service Leader

Alpaca Audiology; Clinton, Mountain View, Batesville (AR, CA, AR); Presencial; USD 55.000 - 90.000; Jornada completa

Descripción de la vacante

A regional healthcare provider is seeking a dedicated Regional Customer Service/Sales Manager to lead sales and customer service efforts. This role involves training and supporting advocates to achieve sales goals and maintain customer satisfaction. Candidates should possess a degree and experience in sales, customer service, and management. Proficiency in Excel and strong communication skills are essential. A flexible work schedule is required for this position.

Formación

• Call center, customer service, sales, and supervisory experience needed.
• Must be proficient in technology and Excel.
• Exceptional verbal and written communication skills required.

Responsabilidades

• Train regional advocates to communicate effectively with customers.
• Troubleshoot issues with advocates and customers.
• Set sales targets for outbound and inbound calls.
• Measure performance with KPIs like conversion, quality, and productivity.
• Monitor and evaluate advocate performance.

Conocimientos

Sales driven

Analytical

Customer service

Coaching and training

Problem-solving

Verbal communication

Written communication

Educación

Associates degree or higher

Herramientas

Excel

Phone systems

Software applications

Descripción del empleo

A regional healthcare provider is seeking a dedicated Regional Customer Service/Sales Manager to lead sales and customer service efforts. This role involves training and supporting advocates to achieve sales goals and maintain customer satisfaction. Candidates should possess a degree and experience in sales, customer service, and management. Proficiency in Excel and strong communication skills are essential. A flexible work schedule is required for this position.