Regional Sales Assistant/Customer Service Representative

Sika; Cheyenne (WY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k) with generous company match

Medical, Dental, and Vision Benefits

Paid parental leave

Life Insurance

Disability Insurance

Paid time off and paid holidays

Floating holidays

Wellness/Fitness reimbursements

Education assistance

Job summary

A leading construction materials company is looking for a Regional Sales Assistant/Customer Service Representative in Wyoming. The role involves responding to customer inquiries and ensuring customer satisfaction by resolving issues efficiently. Ideal candidates should possess strong customer relations skills and the ability to manage complaints effectively. This full-time position offers various benefits including 401(k) matching and paid parental leave.

Qualifications

• Proven experience in a customer service role.
• Strong ability to resolve customer complaints efficiently.
• Ability to work in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Resolve customer complaints and provide information.
• Process orders and maintain customer records.

Skills

Customer relations management

Excellent communication skills

Problem-solving abilities

Organizational skills

Ability to work under pressure

Education

High school diploma or equivalent

College degree preferred

Tools

Customer service software

Job description

Regional Sales Assistant/Customer Service Representative

With more than 100 years of experience, Sika is a worldwide leader in innovation and sustainability, developing and producing systems and products for construction and manufacturing sectors. Operating in 102 countries and over 400 factories, the company plays a crucial role in the transformation toward greater environmental compatibility, generating sales of CHF 11.76 billion in 2024 with 34,000 employees.

Job Description

Sika is looking for an experienced Regional Sales Assistant/Customer Service Representative to join its growing team in AZ, ID, UT, or WY for our Insulation business.

As a Regional Sales Assistant, you will be the first point of contact for our customers. Your primary responsibility is to ensure customer satisfaction by addressing their inquiries, resolving issues, and providing information about our products and services.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer complaints and issues efficiently and effectively.
• Provide generic information about products, services, and company policies.
• Maintain customer records by updating account information.
• Process orders, billing (invoicing) customers, and assist with returns and exchanges:
  • Order entry
  • Complaint entry
  • Assuring customers are billed in a timely manner
• Collaborate with other departments to ensure customer needs are met:
  • Production
  • Logistics
  • Accounts Receivable

Qualifications

• High school diploma or equivalent; college degree preferred.
• Proven experience in a customer service role:
  • Managing customer relations
• Excellent communication and interpersonal skills.
• Strong problem‑solving abilities.
• Ability to work in a fast‑paced environment with a high degree of accuracy.
• Proficiency in using customer service software and tools.
• Strong organizational skills and attention to detail.

Benefits

• 401(k) with generous company match
• Bonuses
• Medical, Dental, and Vision Benefits
• Paid parental leave
• Life Insurance
• Disability Insurance
• Paid time off and paid holidays
• Floating holidays and paid volunteer time
• Wellness/Fitness reimbursements
• Education assistanceProfessional development opportunities
• Employee referral program and more!

Job Details

• Seniority level: Associate
• Employment type: Full‑time
• Job function: Customer Service
• Industries: Wholesale Building Materials

Sika fosters a culture of entrepreneurship, empowering individuals to make decisions, learn from experiences, and shape their own careers. The safety and well‑being of employees are top priorities, with a strong commitment to open communication and maintaining a safe workplace. Sika actively contributes to the community and promotes sustainability by giving back, minimizing environmental impact, and embracing social responsibility.

Sika Corporation is committed to a work environment that supports, inspires, and respects all individuals that apply. As an equal‑opportunity employer, Sika will consider all qualified applicants without discrimination on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, disability, national or ethnic origin, or other protected characteristics.