Regional Reliability Manager - Power Delivery & Service

Wisconsin Public Service Corporation; Milwaukee (WI); On-site; USD 91,000 - 156,000; Full time

Job summary

We Energies is seeking an Area Reliability Manager to ensure high-quality electricity delivery for residential, commercial, and industrial customers in Milwaukee/West Allis. The role emphasizes proactive customer service and cross-functional coordination for reliability improvements.

Responsibilities include outage management, restoration planning, and data-driven decision making, with on-call rotation. Minimum qualifications involve an associate degree and several years of utility experience.

Qualifications

• Associate's Degree required; driving license required.
• 3 years experience in electrical/mechanical design, engineering standards, project management, system improvement and maintenance.
• Working knowledge of technical drawings and software tools listed.

Responsibilities

• Oversee delivery of core commodities and coordinate with organization to meet customer expectations.
• Deliver a high coordinated customer approach and elevate service and energy quality.
• Lead outages review, restoration planning, and data reporting for operations and customer outreach.
• Manage Area Reliability projects, monitor expenditures, and coordinate with Engineering and Operations.

Skills

Communication

Problem-solving

Leadership

Teamwork

Interpersonal skills

Organizational skills

Negotiation

Urgency awareness

Customer service experience

Education

Associate's Degree

Associate's Degree in electrical/mechanical/civil/architectural/electronic/utilities engineering or similar technology

Tools

ArcGIS

VISIO

STORMS

MicroStation

Excel

Word

Outlook

Job description

We Energies is seeking an Area Reliability Manager to ensure high-quality electricity delivery for residential, commercial, and industrial customers in Milwaukee/West Allis. The role emphasizes proactive customer service and cross-functional coordination for reliability improvements.

Responsibilities include outage management, restoration planning, and data-driven decision making, with on-call rotation. Minimum qualifications involve an associate degree and several years of utility experience.