Area Reliability Manager

We Energies; Milwaukee (WI); On-site; USD 91,000 - 156,000; Full time

Job summary

Wisconsin Electric Power, a subsidiary of WEC Energy Group, seeks an Area Reliability Manager to oversee reliability for residential, commercial, and industrial customers in a defined service area. The ARM reports to the Area Manager and coordinates with Operations and Engineering to deliver high-quality service.

This role requires a strong background in electrical engineering, project management, safety, and customer-focused service.

Qualifications

• Associate's Degree (required).
• Valid driver's license and meet driving requirements.
• 3 years experience in electrical/mechanical design, engineering standards, project management, system improvement and maintenance.
• Proficiency with technical drawings (e.g., facility maps).
• Working knowledge of ArcGIS, Visio, STORMS, MicroStation, Excel, Word and Outlook.
• Effective oral and written communication.
• Strong problem-solving, organizational, team-building, interpersonal, leadership and negotiating skills.
• Ability to proactively act with a sense of urgency.
• Experience serving large utility customers.
• Knowledge of core utility products and delivery to customers.
• Ability to implement solutions and manage large/sensitive projects.

Responsibilities

• Oversee delivery of We Energies' core commodities to all customers, coordinating with other parts of the organization.
• Deliver a high coordinated customer approach with a focus on elevating service and energy quality.
• Manage outages data and provide updates for weekly calls.
• Expedite oversight and resolutions to outages interruptions.
• Lead and manage assigned Area Reliability projects, monitor expenditures, coordinate with Operations and Engineering.
• Assist in obtaining outage information and remediation for customer complaints.
• Address Low Voltage complaints.
• Plan for public events and develop standard processes for event management.
• Establish patrols and review data/results to ensure work is completed before events.
• Review with Power Quality Group to determine remedies for TS requests.
• Promote safety and on-call 24x7 coverage as needed.

Skills

Oral and written communication

Problem solving

Leadership

Interpersonal skills

Team building

Organizational skills

Sense of urgency

Proactive

Education

Associate's Degree

Tools

ArcGIS

Visio

STORMS

MicroStation

Excel

Word

Outlook

Job description

Wisconsin Electric Power, a subsidiary of WEC Energy Group, is seeking a Area Reliability Manager in our Milwaukee, Wisconsin or West Allis, Wisconsin location.

This position is part of a job family (Area Reliability Manager and Senior Area Reliability Manager) where experience will be the determining factor.

About Us

WEC Energy Group is one of the nation's largest electric generation and distribution and natural gas delivery holding companies serving 4.7 million customers across the Midwest. We are committed to providing clean, reliable, and affordable energy in an environmentally sustainable manner. Customers are the heart of our business, and we work every day to help grow and support communities where we provide vital energy services.

As a Fortune 500 company, we value and develop our employees who are making a difference in a mission that matters. We don't just offer a job; we provide fulfilling careers where safety and well-being are paramount. Join our team and experience first-hand our commitment to your success. We offer competitive pay and benefits to recognize your hard work and dedication.

If you're talented, energetic and ready for a career with a future, we want you on our team. We are powered by a diverse and inclusive workforce fueled by the pride in what we do. If you're driven by the passion to change lives, this is the place for you.

Job Summary

The Area Reliability Manager (ARM) is responsible for ensuring the high quality of delivery of electricity to We Energies' Residential, Commercial and Industrial (C/I) customers in a specific geographical Service Area. The ARM is an integral part of a coordinated service team and must demonstrate a proactive customer approach that will clearly differentiate We Energies in its ability to provide superior reliability and service to its customers. The ARM has responsibility for energy service quality perceived and measured to our customers within the geographical Service Area. High quality energy reliability and service in our traditional products is the foundation upon which the growth of our business relationship with customers is based. In addition, the ARM must be accountable and elevate the needs of our customers to appropriate levels within the organization. The ARM reports to the Area Manager.

Job Responsibilities

• Overseeing the delivery of We Energies' core commodities to all customers which includes interfacing and coordination with other parts of the organization to meet customer expectations.
• Deliver a high coordinated customer approach with a focus on continually elevating the level of service and energy quality.
• Responsible for key operations oriented work, such as annual Top Feeder initiatives, the development of emergency restoration and communication plans for customers which includes:
• Reviewing the outages in assigned areas and provide data for use on the weekly conference call if required.
• Expediting oversight and resolutions to outages interruptions.
• Managing all assigned Area Reliability projects taking aim to meet key milestones, provide updates, collaborate with Operations and Engineering to resolve issues, and assist with monitoring expenditures. Assisting in the creation of talking points/verbiage for Broadcast IVR messaging and customer outreach.
• Assist in obtaining/reviewing outage information and remediation efforts for customer complaints (PSC, SVP inquiry, etc.)
• Addressing Low Voltage complaints.
• Proactive Planning for Public Events to include collaborating with other ARMs to develop and implement a standard process for managing and sharing events as directed by EDAM Engineering
• Establish required patrols and review History Data and Patrol Results to help ensure any necessary work that is needed is completed prior to the event.
• Review and Assist Power Quality Group in making proper determination to remedy requests from TS's after initial Investigations
• Lead by example with commitments to safety including safety shares and by caring for our employee's health and well-being. Promote safety in commodity distribution/delivery proactive reliability evaluations for all customers.
• Participate in a 24x7 on-call support role on a rotating basis.

Minimum Qualifications

• Associate's Degree
• Valid driver's license and meet the company's requirements for driving
• 3 years experience in electrical/mechanical design, engineering standards, project management, system improvement and maintenance.
• Working knowledge of technical drawings (e.g., facility maps, surveys).
• Working knowledge of computer applications (ArcGIS, VISIO, STORMS, MicroStation, Excel, Word and Outlook)
• Effective oral and written communication.
• Strong problem-solving, organizational, team building, interpersonal, leadership and negotiating skills.
• Ability to proactively act with a sense of urgency.
• Experience in providing service to large utility customers.
• Working knowledge of core utility products and delivery to customers.
• Ability to successfully implement solutions and manage large and sensitive projects.

This position requires unescorted access to certain critical cyber assets which would require applicants to satisfy all Company and NERC Critical Infrastructure Protection Standard 004 security requirements, which includes a background investigation.

Preferred Qualifications

• Associate's Degree in electrical, mechanical, civil, architectural, electronic, utilities engineering, or similar technology

End Date: 11/18/2026

Pay Range Minimum: $90,507.56

Pay Range Maximum: $156,125.32

The pay range reflects the minimum and maximum for the position at the time of posting and may be modified in the future. The starting salary/pay within the pay range will be based on several factors, as applicable, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, shift, travel requirements, collective bargaining agreements, and business and organizational needs. At WEC Energy Group, it is not typical for an individual to be hired at or near the top of the range for their role.

WEC Energy Group benefits

We reserve the right to modify the application deadline or discontinue accepting applications for any position if deemed necessary.

EEO/AA policies and statements

WEC Energy Group and its subsidiaries are Equal Opportunity Employers. As a result, all qualified applicants will receive equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected status. The Company also complies with all applicable federal, state and local laws that require it to take affirmative action.

WEC Energy Group will only employ those who are legally authorized to work in the United States. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.