Regional QC Specialist

Fountain; Elmwood (LA); On-site; USD 65,000 - 90,000; Full time

Job summary

Fountain is seeking a Regional Quality Control Specialist to oversee and continuously improve quality standards across warehouse and field installation operations. This role owns quality programs, inspection frameworks, reporting, and corrective action processes to ensure all installations meet company standards, manufacturer specifications, and safety requirements.

You will partner with Operations, Installation, and Sales leadership to reduce rework, improve installer performance, and drive

Qualifications

• 2-4 years of installation and/or quality control experience.
• Valid driver's license.
• Able to conduct job site inspections, including roofs.
• Strong analytical and documentation skills.
• Proficiency with CRM, inspection tools, and reporting systems.
• Ability to exercise independent judgment and influence outcomes without supervision.
• Must be legally authorized to work in the country of employment without sponsorship.

Responsibilities

• Own and maintain quality control standards, inspection protocols, and documentation requirements across warehouse and field operations.
• Conduct and oversee field and warehouse inspections; analyze findings, identify trends, and determine corrective actions to prevent repeat issues.
• Lead non-conformance management, including root cause analysis, corrective action planning, and follow-up validation.
• Partner with Installation and Quality Control leadership to improve material handling, job readiness, and installation execution quality.
• Evaluate installer and crew performance using inspection data; provide structured feedback, recommendations, and retraining guidance.
• Develop and support quality-focused training initiatives for installers and installation partners, including onboarding and ongoing skill development.
• Monitor and report on quality metrics, rework rates, service trends, and compliance outcomes; present insights to leadership.
• Ensure quality procedures align with safety standards and company policies; identify risks and elevate systemic issues proactively.

Skills

Quality control oversight

Inspection analysis

CRM proficiency

Reporting systems

Documentation

Independent judgment

Travel coordination

Tools

CRM software

Inspection tools

Reporting systems

Job description

Address 520 Elmwood Park Blvd suite 160, New Orleans, LA 70123, USA

Schedule Full time

Job Type Permanent

Description

Position Summary:

The Regional Quality Control Specialist is responsible for overseeing and continuously improving quality standards across warehouse and field installation operations. This role owns quality control programs, inspection frameworks, reporting, and corrective action processes to ensure all installations meet company standards, manufacturer specifications, and safety requirements. The Regional QC Specialist partners with Operations, Installation, and Sales leadership to reduce rework, improve installer performance, and drive consistent customer outcomes.

Essential Duties and Responsibilities:

• Own and maintain quality control standards, inspection protocols, and documentation requirements across warehouse and field operations.
• Conduct and oversee field and warehouse inspections; analyze findings, identify trends, and determine corrective actions to prevent repeat issues.
• Lead non-conformance management, including root cause analysis, corrective action planning, and follow-up validation.
• Partner with Installation and Quality Control leadership to improve material handling, job readiness, and installation execution quality.
• Evaluate installer and crew performance using inspection data; provide structured feedback, recommendations, and retraining guidance.
• Develop and support quality-focused training initiatives for installers and installation partners, including onboarding and ongoing skill development.
• Monitor and report on quality metrics, rework rates, service trends, and compliance outcomes; present insights to leadership.
• Ensure quality procedures align with safety standards and company policies; identify risks and elevate systemic issues proactively.

Required Years of Experience:

• 2-4 years of installation and/or quality control experience
  

Additional Requirements:

• Valid driver's license.
• Must be able to conduct job site inspections as needed, including roofs.
• Strong analytical and documentation skills.
• Proficiency with CRM, inspection tools, and reporting systems.
• Ability to exercise independent judgment and influence outcomes without direct supervision.
• Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status).

Preferred Knowledge, Skills, Abilities, or Certifications:

• Experience with quality programs in field-based or installation environments
  
• Knowledge of OSHA and safety compliance standards.
• Ability to interpret installation scopes, specifications, and manufacturer requirements.
• Experience identifying systemic process gaps and recommending improvements.
• Strong communication skills to influence installers, peers, and leadership.

Travel Requirements:

• More than 50% of UStravel required.

Overtime/Additional Hours Requirements:

• Additional and non-standard hours may be required (exempt)

Disclaimer

This job description is not meant to be an all-inclusive list of duties, functions, and/or responsibilities of this position. Other related functions and responsibilities may be assigned as required to complete assignments or initiatives. The company reserves the right to change, add, delete, or modify job functions as necessary based on business necessity. The company or employee has the right to terminate employment at any time for any reason; employment is at will, to the extent of federal, state, or local law. This job description does not promise or guarantee continued employment with the company