Regional Public Assistance Leader

Taleo; Town of Montana (WI); Hybrid; USD 83,000 - 92,000; Full time

Benefits offered by this job

Health Insurance

Paid Leave & Holidays

Retirement Plan

Telework Eligible

Job summary

Montana Department of Public Health and Human Services (DPHHS) seeks a Regional Field Manager to lead the REGION 1 Office of Public Assistance and oversee field offices across Montana. You will guide strategic direction, ensure consistent service delivery, and drive performance with a focus on program accuracy and customer service.

You will supervise Field Operations Managers, align operations with statewide goals, and support frontline teams to deliver high-quality public assistance services

Qualifications

• Bachelor's degree required; five years of management or training experience in a public assistance office.
• Thorough knowledge of applicable state and federal laws pertaining to public assistance.
• Understanding of social, economic, and cultural factors affecting families served by public assistance programs.
• Ability to analyze data, identify trends, and make informed decisions to improve operations.
• Knowledge of customer-service principles, supervisory practices, leadership, and personnel management.
• Ability to interpret and apply complex laws, regulations, and policies.
• Knowledge of program administration, budgeting, and personnel management.
• Excellent verbal and written communication skills, including coaching, presenting information, and facilitating discussions.
• Ability to oversee and monitor compliance with programs and procedures.
• Ability to collaborate with community partners, leadership, and stakeholders.
• Ability to model professionalism, manage change, and support teams under pressure.
• Ability to drive program improvements and call handling efficiency through continual review.
• Ability to motivate, mentor, and supervise personnel.

Responsibilities

• Provide strategic and operational leadership for regional Office of Public Assistance field offices.
• Ensure consistent, equitable, and accurate service delivery across local offices by overseeing regional operations.
• Collaborate with division leadership, other regional managers, and local management to align with statewide goals and performance metrics.
• Supervise Field Operations Managers and support supervisors and frontline teams.

Skills

Public assistance laws

Socioeconomic factors

Public assistance programs

Data analysis

Customer-service

Policy interpretation

Program administration

Communication

Compliance monitoring

Stakeholder collaboration

Leadership under pressure

Process improvement

Team leadership

Education

Bachelor's degree in related field

Five years management/training experience in a public assistance office

Case-by-case education/experience combinations allowed

Job description

Montana Department of Public Health and Human Services (DPHHS) seeks a Regional Field Manager to lead the REGION 1 Office of Public Assistance and oversee field offices across Montana. You will guide strategic direction, ensure consistent service delivery, and drive performance with a focus on program accuracy and customer service.

You will supervise Field Operations Managers, align operations with statewide goals, and support frontline teams to deliver high-quality public assistance services