Regional Property Manager Raleigh, North Carolina)

Drucker + Falk, LLC; Raleigh (NC); On-site; USD 90,000 - 130,000; Full time

Job summary

Drucker + Falk, LLC is seeking a Regional Property Manager to lead and monitor policies for multiple properties in the Raleigh area. The role involves recruiting, training, and supervising site staff, while ensuring physical and financial performance.

Candidates should have experience with new construction/lease-up and multisite management, and be able to travel regionally as required. Relocation is not provided.

Qualifications

• Proven regional property management experience.
• Experience managing multiple property managers.
• Knowledge of property maintenance, marketing, finance, and housing laws.
• Familiarity with insurance requirements and regulatory compliance.

Responsibilities

• Establishes and coordinates communication among on-site management and Central Office.
• Hires, trains, supervises, develops, and terminates supervised staff per policy; evaluates performance.
• Monitors marketing activities; reviews occupancy status; recommends rent schedules.
• Reviews/audits property admin, accounting, and maintenance for policy compliance.
• Resolves resident relations issues professionally.
• Inspects properties to maintain high standards; evaluates maintenance and housekeeping operations.
• Develops or assists in annual operating and capital budgets; monitors budget performance.
• Reviews expenditures within budget; negotiates contracts where applicable.
• Updates property management forms, reports, and manuals with supervisor approval.
• Coordinates staffing and office setup for new communities as per guidelines.

Skills

Regional property management

Supervisory skills

Multi-site management

Budgeting

Communication skills

Lease-up knowledge

Staff development

Education

ARM

RAM

CAM

CPM

CAPS

NAHP

HCCP

Tools

Accounting software

Spreadsheet software

Word processing software

Job description

The Regional Property Manager will assist in the development and monitoring of company policies and procedures related to property management; responsible for recruitment, training, development, and supervision of property level staff, and shares responsibility for maintaining the physical and financial performance of assigned properties. This position also includes assisting Senior Regional Property Manager and other supervisors with special projects as needed. Individual must possess knowledge and experience with new construction/lease up management as well as previous multisite management.

REGIONAL TRAVEL IS REQUIRED.

MULTI-SITE REGIONAL PROPERTY MANAGEMENT EXPERIENCE REQUIRED.

EXPERIENCE IN MANAGING MULTIPLE PROPERTY MANAGERS.

Relocation is not provided.

Skills

Individual must possess a proven track record of successful regional property management experience and knowledge of property maintenance, marketing, financial management, federal and state housing laws, and insurance. Must have the ability to communicate well both verbally and in writing and possess strong supervisory, personnel management and organizational skills. Provide the ability to delegate and communicate property management methods along with the ability to problem-solve issues. Regional travel is required.

Duties & Responsibilities

• Establishes and coordinates a communication system involving transaction and activities among on-site management and the Central Office.
• Hires, trains, supervises, develops, and terminates the employment of those supervised in accordance with company policies and directives; performs performance evaluations on supervised employees; assists Property Managers with site-level employees. Approves all new hires, status changes, and terminations for on-site personnel.
• Monitors, assists, and makes recommendations to improve marketing activities; reviews occupancy status; recommends rent schedules.
• Reviews/audits property administrative, accounting, and maintenance areas to ensure compliance with established policies and procedures; approves all exceptions of same under direction of supervisor.
• Professionally resolves resident relation issues.
• Inspect properties to ensure the highest standards are maintained; evaluates maintenance, grounds, and housekeeping operations in areas of efficiency. Conducts periodic inspection of vacant apartments for market-ready condition.
• Assists in or develops corrective programs for apartment communities.
• Supervises and coordinates preparation of annual operating and capital budgets. Monitors and makes recommendations on budget performance and prepares monthly or quarterly summary report of same.
• Reviews and approves expenditures within specified budgetary guidelines. Negotiates and/or evaluates contracts and makes recommendations.
• Establishes/revises property management forms, reports, and manuals including updates, changes, and additions with approval of supervisor.
• Prepares and conducts meetings, as necessary.
• Participates as a member of the Development Team in design, unit mix, establishment of rent rates, and other such operational matters. Coordinates staffing and office set-up of new communities according to Drucker + Falk guidelines.
• Acts as primary liaison between Owner or Owner’s Representative and Drucker + Falk.
• Participate in local and regional trade associations.
• Out-of-state travel is required. Must have reliable transportation to conduct site audits.
• Performs other duties as assigned.

Competencies

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations.

Project Management - Communicates changes and progress; Completes projects on time and within budget.

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Interpersonal Skills - Maintains confidentiality; Keeps emotions under control.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Demonstrates group presentation skills.

Written Communication - Writes clearly and informatively; Presents numerical data effectively; Able to read and interpret written information.

Teamwork - Gives and welcomes feedback; Contributes to building a positive team spirit; Supports everyone's efforts to succeed.

Delegation - Delegate’s work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities.

Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies feedback from employees, residents, and owners.

Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources. Works within the established budget and notify the Senior Regional Property Manager of possible variations.

Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values.

Computer Skills - To perform this job successfully, an individual should have knowledge of Accounting software, Spreadsheet software and Word Processing software.

Education and/or Experience

Certifications Preferred: ARM, RAM, CAM, CPM, CAPS, NAHP, HCCP

Experience:

Knowledge of apartment property management during new construction/lease up and multi-site management is required. Experience in managing multiple property managers required.

Benefits

Competitive Benefits to include Health, Dental, Life, 401K, Employees Assistance Program, Long Term Disability, Vacation and Sick Leave.

EOE/ Drug Free Workplace

Support affirmative action and respects diversity.