Regional Property Maintenance Manager

The Community Builders; Provincetown (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a skilled Service Technician III to join their dedicated maintenance team. This role is crucial for ensuring the upkeep and functionality of properties, requiring expertise in various building trades such as plumbing, electrical, and HVAC. The ideal candidate will possess strong problem-solving skills and a commitment to exceptional customer service. You'll have the opportunity to work independently while collaborating with a supportive team, making a significant impact on resident satisfaction and property maintenance. If you're passionate about hands-on work and thrive in a dynamic environment, this is the perfect opportunity for you.

Qualifications

• 5+ years of hands-on repair experience in multiple building trades.
• Ability to manage difficult customers and provide excellent service.

Responsibilities

• Diagnose and repair appliances, carpentry, plumbing, and HVAC systems.
• Prepare vacant apartments for new resident move-ins and maintain grounds.

Skills

Customer Service Skills

Problem-Solving Skills

Time Management

Attention to Detail

Bilingual Skills

Education

High School Diploma or Equivalent

Trade School or 5 Years Experience

Industry-Trade Certifications

Tools

Hand and Power Tools

Cleaning Supplies

Personal Protection Equipment (PPE)

Computer and Hand-Held Devices

Job description

Under the direction of the Service Maintenance Manager, the Service Technician III is responsible for promptly responding to all service requests, apartment turnover preparation, and the preservation and maintenance of the property. This Lead Tech role will have a high degree of building trades skills and work independently to handle a variety of apartment interior, exterior, and the site grounds. The Service Technician III is vital to the successful maintenance of the property, through excellent customer service focus and a positive and productive relationship with other team members.

Responsibilities

• Diagnose and perform repairs for appliances, carpentry, hardware accessories, masonry, painting, as well as basic electrical, plumbing, and HVAC.
• Respond and complete all service requests and on-call emergencies in a timely and professional manner, as directed by the Community Manager or Service Manager.
• Complete or monitor vendor preventive maintenance task completion for building systems, equipment, and components.
• Prepare and perform repairs to vacant apartments to be ready for new resident move-ins.
• Maintain grounds and common spaces through cleaning, trash management, landscaping, and snow removal.
• Prepare and make repairs for REAC/HQS inspections and audits.
• Maintain the maintenance shop and inventory to company standards and work with a safety mindset, including wearing appropriate PPE.
• Available for weekend work, on-call rotation, and emergency service call duties.
• Assist the Maintenance Supervisor with providing technical guidance to Maintenance Tech I and II.
• Assist the Maintenance Supervisor with contractor/vendor management.

Knowledge, Skills and Abilities

• Ability to read, write, understand and communicate in English; bilingual skills a plus.
• Basic skills with computer and hand-held devices.
• Knowledge of Federal Fair Housing Laws & Guidelines a plus.
• Knowledge of all hand and power tools, cleaning supplies, and Personal Protection Equipment (PPE).
• Valid Driver’s License and reliable transportation.
• Strong attention to detail, organizational, time-management, and problem-solving skills.
• Superior customer service skills, including the ability to manage difficult customers and/or situations.

Physical Demands & Work Environment

• Occasionally ascends/descends a ladder to service the lights and ceiling fans.
• Frequently moves equipment weighing up to 50 pounds across sites.
• Constantly works in outdoor weather conditions.

Education & Experience:

• High School diploma or equivalent required. Trade school or 5 years of progressive responsibility in property management or hospitality. Experience in diagnostics and troubleshooting.
• Minimum of 5 years of advanced hands-on repair experience in three or more building trades.
• REAC/HQS experience preferred.
• Industry-Trade certifications/Degrees (NAHMS, CAMT, OSHA, HVAC, etc.) preferred.

The Community Builders is committed to diversity in its workplace. Applicants from diverse backgrounds are encouraged to apply.