Regional Program Lead, ECM/CS/CHW (CA)

April Parker Foundation; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

The April Parker Foundation seeks an experienced Regional Program Coordinator to lead Enhanced Care Management, Community Supports, and CHW services in Northern California. The role combines operations leadership, people management, and direct service with a small caseload.

You will supervise Care Managers, ensure program performance and compliance, travel across the region, and build partnerships with health plans and providers while growing regional services.

Qualifications

• Bachelor’s degree in Social Work, Public Health, Human Services, Psychology, Nursing, or a related field.
• 5+ years of experience in care management, healthcare, behavioral health, case management, or social services.
• 3+ years of supervisory, lead, or management experience.
• Knowledge of CalAIM, Enhanced Care Management, and Community Supports programs.
• Strong leadership, communication, organization, and problem-solving skills.
• Experience with vulnerable populations or individuals with complex needs.
• Proficiency with electronic health records, care management platforms, and performance reporting systems.

Responsibilities

• Supervise, coach, mentor, and support Care Managers.
• Conduct performance reviews and staff development.
• Monitor productivity, documentation quality, member engagement, and outcomes.
• Lead team meetings, case reviews, and quality improvement activities.
• Support recruitment, onboarding, training, and field coverage.
• Coordinate day-to-day regional operations for ECM, CS, and CHW programs.
• Ensure compliance with CalAIM, DHCS, HIPAA, managed care plan, contractual, and APHealth requirements.
• Monitor regional performance metrics, caseloads, outreach activity, documentation, and program outcomes.
• Implement workflows, standard operating procedures, and continuous improvement initiatives.
• Support audits, chart reviews, corrective action plans, and funder or partner reviews.
• Maintain a direct caseload of approximately 20 members.
• Complete outreach, assessments, care plans, care coordination, follow-up services, documentation, and case closure activities.
• Model best practices in member engagement, service delivery, and documentation.
• Support service continuity during staffing shortages, transitions, or coverage gaps.
• Represent APHealth throughout the assigned region.
• Build relationships with managed care plans, healthcare providers, community-based organizations, and service partners.
• Participate in community meetings, outreach events, and collaborative initiatives.
• Support regional growth and partnership development efforts.

Skills

Care management

Supervisory experience

Leadership

Communication

Organization

Problem solving

Vulnerable populations experience

Documentation and reporting

Education

Bachelor’s degree in Social Work, Public Health, Human Services, Psychology, Nursing, or related field

Tools

Electronic health records (EHR)

Care management platforms

Performance reporting systems

Job description

The April Parker Foundation seeks an experienced Regional Program Coordinator to lead Enhanced Care Management, Community Supports, and CHW services in Northern California. The role combines operations leadership, people management, and direct service with a small caseload.

You will supervise Care Managers, ensure program performance and compliance, travel across the region, and build partnerships with health plans and providers while growing regional services.