Regional Program Assistant - Office & Customer Service

State of Georgia; United States; On-site; USD 35,000 - 52,000; Full time

Job summary

The Department of Behavioral Health and Developmental Disabilities in Augusta, GA, is seeking a Program Assistant for the Region 2 Field Office. The role is fully in office at the Augusta location and requires handling clerical tasks, data entry, and client support.

Responsibilities include greeting visitors, managing records, assisting with the waiver application process, and coordinating with service providers. A high school diploma and two years of experience are required.

Qualifications

• High School diploma or GED and two years of general office or administrative experience.
• Excellent customer service skills and ability to communicate clearly in English.
• Proficient with Microsoft Office and basic data entry tasks.

Responsibilities

• Provide customer service to internal and external customers; answer calls and greet visitors.
• Provide general clerical support including data entry/maintenance and filing.
• Educate on available services, benefits, resources, and the application process to individuals seeking waiver or state funded services.
• Clerical support within assigned functional area (e.g., review of applications, processing consumer documents, scheduling with providers).
• Use independent judgment to perform administrative and clerical duties in support of I/DD programs.

Skills

Customer service

Communication skills

Data entry

Education

High school diploma or GED

Tools

Microsoft Office

Job description

The Department of Behavioral Health and Developmental Disabilities in Augusta, GA, is seeking a Program Assistant for the Region 2 Field Office. The role is fully in office at the Augusta location and requires handling clerical tasks, data entry, and client support.

Responsibilities include greeting visitors, managing records, assisting with the waiver application process, and coordinating with service providers. A high school diploma and two years of experience are required.