Regional Program Assistant – Augusta Office Support

State of Georgia; Atlanta (GA); On-site; USD 32,000 - 48,000; Full time

Job summary

Georgia Department of Behavioral Health and Developmental Disabilities seeks a Program Assistant for Region 2 Field Office in Augusta. The role provides clerical and administrative support to a unit and its staff, including data entry, document handling, and customer service for internal and external customers.

Responsibilities include processing applications, scheduling with providers, and guiding individuals through available services and the waiver/state-funded program processes.

Qualifications

• High school diploma/GED and two (2) years of general office or administrative experience.
• Four years of experience as a receptionist.
• Excellent customer service skills.
• Excellent skills managing confidential files.
• Ability to communicate and write clearly in English.
• Proficient with Microsoft Office.

Responsibilities

• Provide customer service to internal and external customers; greet visitors and direct requests to the appropriate party.
• Provide general clerical support including data entry/maintenance, document distribution, and filing.
• Explain available services, benefits, resources, and the application process to individuals or families seeking waiver or state funded services.
• Clerical support within assigned area (e.g., review of applications, processing consumer documents, scheduling with providers).

Skills

Customer service

Microsoft Office

English writing

Education

High school diploma / GED

Tools

Data entry

Job description

Georgia Department of Behavioral Health and Developmental Disabilities seeks a Program Assistant for Region 2 Field Office in Augusta. The role provides clerical and administrative support to a unit and its staff, including data entry, document handling, and customer service for internal and external customers.

Responsibilities include processing applications, scheduling with providers, and guiding individuals through available services and the waiver/state-funded program processes.