Program Assistant, Regional Field Office — Augusta

Georgia Department of Revenue; Atlanta (GA); On-site; USD 32,000 - 46,000; Full time

Job summary

The Department of Behavioral Health and Developmental Disabilities in Augusta, GA is seeking a Program Assistant for the Region 2 Field Office. This in-office role provides essential clerical, secretarial, and administrative support to a unit, handling data entry, records, and front-line inquiries from internal and external customers.

Ideal candidates will have a High School diploma or GED and at least two years of office experience, plus strong English communication and Microsoft Office skills.

Qualifications

• High School diploma or GED and two years of general office or administrative experience.
• Four years of experience as a receptionist.
• Excellent customer service skills.
• Excellent skills managing confidential files.
• Ability to communicate and write clearly in English.
• Proficient with Microsoft Office.

Responsibilities

• Provide customer service to internal and external customers; this includes greeting visitors to the Regional Field Office, responding to requests for information or directing requests to the appropriate party when needed.
• Provide general clerical support including data entry/maintenance, copying/distributing documents and materials, maintaining record-keeping and filing systems, typing, filing, sorting mail, etc.
• Provide education, instruction and assistance on available services, benefits, resources, and the application process to individuals or families seeking waiver or state funded services
• Provide clerical support within assigned functional area (i.e., review of applications, processing consumer documents, scheduling with providers, etc.).
• Use independent judgment and initiative to perform administrative, clerical, and secretarial duties in support of I/DD programs or groups of employees.

Skills

Customer service

Data entry

Office skills

Microsoft Office

Education

High School Diploma

Job description

The Department of Behavioral Health and Developmental Disabilities in Augusta, GA is seeking a Program Assistant for the Region 2 Field Office. This in-office role provides essential clerical, secretarial, and administrative support to a unit, handling data entry, records, and front-line inquiries from internal and external customers.

Ideal candidates will have a High School diploma or GED and at least two years of office experience, plus strong English communication and Microsoft Office skills.