Program Assistant - Region 2 Field Office- Augusta

Behavioral Health and Developmental Disabilities, Department of; United States; On-site; USD 35,000 - 52,000; Full time

Job summary

The Department of Behavioral Health and Developmental Disabilities in Augusta, GA, is seeking a Program Assistant for the Region 2 Field Office. The role is fully in office at the Augusta location and requires handling clerical tasks, data entry, and client support.

Responsibilities include greeting visitors, managing records, assisting with the waiver application process, and coordinating with service providers. A high school diploma and two years of experience are required.

Qualifications

• High School diploma or GED and two years of general office or administrative experience.
• Excellent customer service skills and ability to communicate clearly in English.
• Proficient with Microsoft Office and basic data entry tasks.

Responsibilities

• Provide customer service to internal and external customers; answer calls and greet visitors.
• Provide general clerical support including data entry/maintenance and filing.
• Educate on available services, benefits, resources, and the application process to individuals seeking waiver or state funded services.
• Clerical support within assigned functional area (e.g., review of applications, processing consumer documents, scheduling with providers).
• Use independent judgment to perform administrative and clerical duties in support of I/DD programs.

Skills

Customer service

Communication skills

Data entry

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Explore a World of Opportunity with the State of Georgia! We are the force that drives Georgia! Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens! Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!

Job Title: Program Assistant - Region 2 Field Office- Augusta

Agency: Department of Behavioral Health and Developmental Disabilities

Job Requisition ID: JR0000006796

Shift: Not Applicable (United States of America)

Compensation Details: BASED ON EDUCATION AND EXPERIENCE

Job Description:

Job Title: Program Assistant - Region 2 Field Office- Augusta

Workplace: Augusta, Ga. This position is fully in office.

Job Summary: Perform a variety of general secretarial, clerical, and administrative support functions/processes or a few specialized or essential clerical functions in support of a unit or office and related personnel. May enter data and/or process documents and records. The work includes operating standard office equipment. Work is performed under the general supervision of a clerical or administrative supervisor.

Primary Duties and Responsibilities:

• Provide customer service to internal and external customers; this includes answering calls, greeting visitors to the Regional Field Office, responding to requests for information or directing requests to the appropriate party when needed.
• Provide general clerical support including data entry/maintenance, copying/distributing documents and materials, maintaining record-keeping and filing systems, typing, filing, sorting mail, etc.
• Provide education, instruction and assistance on available services, benefits, resources, and the application process to individuals or families seeking waiver or state funded services
• Provide clerical support within assigned functional area (i.e., review of applications, processing consumer documents, scheduling with providers, etc.).
• Use independent judgment and initiative to perform administrative, clerical, and secretarial duties in support of I/DD programs or groups of employees.

High School diploma or GED and two years of general office or administrative experience.

Preferred Qualifications:

• Four years of experience as a receptionist
• Excellent customer service skills
• Excellent skills managing confidential files
• Ability to communicate and write clearly in English
• Proficient with Microsoft Office

For benefits information, please visit: https://careers.dbhdd.ga.gov/why-dbhdd/

Employment Requirements

• Drug Screening
• TB Evaluation
• Annual Influenza*

*Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail.

All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. This position is subject to close at any time once a satisfactory applicant pool has been identified. FOR THIS TYPE OF EMPLOYMENT, STATE LAW REQUIRES A NATIONAL AND STATE BACKGROUND CHECK AS A CONDITION OF EMPLOYMENT.

Minimum Qualifications:

High school diploma/GED and two (2) years of general office or administrative experience.

Equal Employment Opportunity Employer

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services. Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.

Georgia State Government is a large enterprise, composed of various entities with a common goal to improve the lives of Georgia's 10 million citizens. With nearly 62,000 employees, we are one of the single largest employer in the state. Public service opportunities stretch across the state as employees live and work in all 159 counties. From traditional fields such as accounting, nursing, and engineering to unique fields like forestry and natural resources management, Georgia state government provides a world of opportunity.