Regional Plumbing & HVAC Service Leader

Compass Group USA; Fort Worth (TX); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Job summary

Quantum North America, part of the Compass Group USA family, seeks a Regional Plumbing and HVAC Service Manager to lead service operations across North Texas. You will hire, train, and supervise technicians, partner with dispatch and billing, and drive customer satisfaction and financial performance.

The role requires strong leadership, P&L understanding, and travel readiness, with a focus on regulatory compliance and exceptional service delivery.

Qualifications

• High School Diploma or GED required; Business or Technical degree is a plus.
• Knowledge of plumbing and HVAC systems.
• 5 years of supervisory and business management experience.
• Understanding of P&L and other key financial controls.
• Strong verbal and written communication skills.
• Ability to Travel.
• Proficiency in Microsoft Office Suite.
• Ability to multi-task in a high-volume, fast-paced environment with tight deadlines.

Responsibilities

• Lead regional service operations: hiring, training, and supervising service technicians.
• Ensure exceptional customer service and efficient day-to-day operations.
• Partner with Dispatch and Billing to support smooth workflows and timely service delivery.
• Manage the Service department’s financial performance, including budgeting, forecasting, and cost control.
• Develop and motivate team members through coaching, training, and performance management.
• Identify opportunities for operational improvements and implement solutions that drive growth and efficiency.
• Share best practices, market insights, and business opportunities with other regions and corporate leadership.
• Proactively address customer and employee concerns to maintain high satisfaction levels.
• Ensure compliance with all company policies, ethical standards, and regulatory requirements.
• Represent and promote the company through networking and relationship-building within the region.
• Lead regular service operations meetings to keep teams aligned, informed, and engaged.
• Monitor market conditions and identify potential sales and growth opportunities.
• Oversee the regional service fleet, ensuring vehicles are well maintained and presentable.
• Provide regular performance updates and reports to the Director of Service.

Skills

Leadership

Communication

Time management

Multi-tasking

Travel flexibility

Education

High school diploma or GED

Business or technical degree (plus)

Tools

Microsoft Office Suite

Job description

Quantum North America, part of the Compass Group USA family, seeks a Regional Plumbing and HVAC Service Manager to lead service operations across North Texas. You will hire, train, and supervise technicians, partner with dispatch and billing, and drive customer satisfaction and financial performance.

The role requires strong leadership, P&L understanding, and travel readiness, with a focus on regulatory compliance and exceptional service delivery.