REGIONAL SERVICE MANAGER

Compass Group USA; Fort Worth (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Quantum North America, a member of Compass Group USA, seeks a Regional Service Manager to oversee North Texas service operations, lead hiring, training, and supervision of technicians, and collaborate with Dispatch and Billing to optimize workflows and financial performance.

In this role you will drive customer satisfaction, ensure regulatory compliance, and report to the Director of Service with regular updates across regions.

Qualifications

• High School Diploma or GED required; Business or Technical degree is a plus.
• Knowledge of plumbing and HVAC systems.
• 5 years of supervisory and business management experience.
• Understanding of P&L and other financial controls.
• Strong leadership, motivational and organizational skills.
• High level of accountability; willingness to learn all aspects of the business.
• Ability to multi-task in a high-volume, fast-paced environment with tight deadlines.
• Strong verbal and written communication skills.

Responsibilities

• Lead regional service operations, including hiring, training, and supervising service technicians.
• Ensure exceptional customer service and efficient day-to-day service operations across the region.
• Partner with Dispatch and Billing teams to support smooth workflows and timely service delivery.
• Manage the Service department’s financial performance, including budgeting, forecasting, and cost control.
• Develop and motivate team members through coaching, training, and performance management.
• Identify opportunities for operational improvements and implement solutions that drive growth and efficiency.
• Share best practices, market insights, and business opportunities with other regions and corporate leadership.
• Proactively address customer and employee concerns to maintain high satisfaction levels.

Skills

Leadership

Communication

Time management

Multitasking

Accountability

Willingness to learn

Travel readiness

Education

High School Diploma or GED

Business or Technical degree

Tools

Microsoft Office Suite

Job description

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Position Title:REGIONAL SERVICE MANAGER

Pay Grade 15

Other Forms of Compensation:

Quantum North America is a leading design-build firm specializing in Mechanical, Electrical, Plumbing, Installation, and Energy Engineering solutions. Since 2003, we've delivered reliable, cost-effective services across diverse markets nationwide. Headquartered in Dallas/Fort Worth, our team of 125+ professionals—including engineers, project managers, certified technicians, and skilled tradespeople—drives our consistent growth and reputation for excellence. With over 125 projects completed annually and operations in 30 states, we offer a collaborative, accountable work environment where innovation and client satisfaction are at the core of everything we do.

As a member of Compass Group, North America, we want you to be as great as you can be. We empower our associates to direct their own future, keeping them confident that we support them every step of the way. As a result, our associates embody greatness through their actions, natural passion for quality, and a can‑do attitude. The opportunity for greatness is real at Quantum North America and throughout the Compass world.

Job Summary

The Regional Service Manager is responsible for overseeing all service operations within the North Texas region, including the hiring, training, and supervision of service technicians. This role partners closely with Dispatch and Billing to ensure efficient operations, high levels of customer satisfaction, and strong financial performance. This position also ensures compliance with all regulatory requirements, supports employee development through coaching and training, and maintains the company’s reputation through strong customer relationships. Regular communication with leadership, including weekly updates to the Director of Service, is a key component of the role.

Key Responsibilities:

• Lead regional service operations, including hiring, training, and supervising service technicians.
• Ensure exceptional customer service and efficient day-to-day service operations across the region.
• Partner closely with Dispatch and Billing teams to support smooth workflows and timely service delivery.
• Manage the Service department’s financial performance, including budgeting, forecasting, and cost control.
• Develop and motivate team members through coaching, training, and performance management.
• Identify opportunities for operational improvements and implement solutions that drive growth and efficiency.
• Share best practices, market insights, and business opportunities with other regions and corporate leadership.
• Proactively address customer and employee concerns to maintain high satisfaction levels.
• Ensure compliance with all company policies, ethical standards, and regulatory requirements.
• Represent and promote the company through networking and relationship‑building within the region.
• Lead regular service operations meetings to keep teams aligned, informed, and engaged.
• Monitor market conditions and identify potential sales and growth opportunities.
• Oversee the regional service fleet, ensuring vehicles are well maintained and presentable.
• Provide regular performance updates and reports to the Director of Service.

Qualifications:

• High School Diploma or GED required;Business or Technical degree is a plus
• Knowledge of plumbing and hvac systems
• 5 years of successful supervisory and business management experience
• Understanding of P&L and other key financial controls
• Effective leadership, motivational, and organizational skills
• High level of accountability and willingness to learn all aspects of the business
• Ability to multi‑task in a high volume, fast paced work environment with very tight deadlines
• Strong verbal and written communication skills
• Proficiency in Microsoft Office Suite
• Strong Time Management
• Ability to Travel

Quantum North America is a member of Compass Group USA.

Associates atQuantum North Americaare offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Applications are accepted on an ongoing basis
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Mayland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Quantum North America maintains a drug-free workplace.